IT Service Desk Team Leader

Job Title:

IT Service Desk Team Leader

Location:

Fareham
Type :
Contract up to 6 months

Job Description

Core Competencies & Expertise

Leadership & Supervision:
Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape.
Technical Proficiency:
Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP.
ITIL Framework Alignment:
Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management.
Analytical Troubleshooting:
Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions.
Communication

Skills:

Outstanding written and verbal communication abilities, with a proven capacity to translate complex technical jargon for non-technical users.

Key Functional Focus

Knowledge Cultivation:
Oversee and enrich the Service Desk Knowledge Base to foster team capability and facilitate self-service solutions for end-users.

What We Offer

The opportunity to partner with a renowned global luxury brand.
A highly collaborative, encouraging, and dynamic team environment.

Randstad Technologies is acting as an Employment Business in relation to this vacancy