Field Service Support Engineer

Location:

Whiteley, Fareham (with regular UK travel to customer sites)
Industry:  Med Tech / Healthcare Technology

Overview

We are supporting a rapidly growing Med Tech start-up in the recruitment of a  Support Engineer  to join their expanding team. This is a highly visible, customer-facing role where you will provide technical support, troubleshooting, and maintenance for advanced electro-mechanical equipment deployed in hospital environments across the UK.
This position requires a strong blend of  mechanical, electrical, and software understanding , combined with excellent communication skills to liaise confidently with senior clinical and technical stakeholders.

Key Responsibilities

Provide on-site and remote technical support for electro-mechanical medical equipment
Diagnose, troubleshoot, and resolve faults spanning  mechanical, electrical, and software systems
Install, commission, and configure equipment at customer sites
Act as a trusted technical liaison with hospital staff, clinicians, and senior stakeholders
Perform routine servicing, preventative maintenance, and system upgrades
Analyse system performance and identify root causes of issues
Escalate complex issues internally and collaborate with engineering and product teams
Maintain accurate service records, reports, and documentation
Deliver basic user training and technical guidance to end users
Ensure all work complies with relevant healthcare regulations and safety standards

Skills & Experience Required

Proven experience supporting  electro-mechanical equipment or systems
Strong understanding of  mechanical systems, electronics, and software-driven devices
Experience diagnosing faults across integrated hardware/software systems
Ability to interpret technical drawings, schematics, and system documentation
Previous experience in a  field service or customer-facing engineering role
Excellent problem-solving and analytical skills
Strong communication skills, with the ability to engage confidently with senior customers
Highly organised with strong attention to detail
Full UK driving licence and willingness to travel extensively

Desirable Skills

Experience with in  Med Tech, healthcare, or regulated industries
Familiarity with  embedded systems or software diagnostics
Knowledge of networking or connected devices
Understanding of relevant compliance standards (e.g., ISO, medical device regulations)

Personal Attributes

Proactive and self-motivated with the ability to work independently
Professional and customer-focused approach
Adaptable and comfortable working in fast-paced start-up environments
Strong interpersonal skills and team-oriented mindset

What's on Offer

Opportunity to join a  fast-growing, innovative Med Tech company
Exposure to cutting-edge technology in healthcare
A varied role combining technical challenge with customer interaction