Technical Engineer - Technology Vendor

Keen to join a company that champions growth and development?

Join a multi-award-winning cyber security specialist, established in 2015 with a mission to give organisations comple visiblity and control over cyber risk through claery defined, measurable, and cost-effective solutions.

A newly created opportunity exists for a Cyber Security Engineer to join a growing managed services team based in Fareham, Hampshire, responsible for the deployment and in-life support of cybersecurity services across a client base. The ideal candidate will work within a team delivering and maintaining both client-facing services and back-end infrastructure, spanning EDR, vulnerability management, SIEM/SOAR, email filtering, and user training, and will need to be eligible for SC clearance, which will be sponsored.

• Deploy cybersecurity services across the client base including EDR platforms (Sentinel One, Crowd Strike, Microsoft Defender), vulnerability management (Qualys, Check Red CSPA), email filtering (Mimecast, Forti Mail), SIEM/SOAR (FortiSIEM, FortiSOAR), Microsoft Sentinel, user training and phishing simulation (KnowBe4, Cyb Safe), and other Fortinet products (FortiDLP, Forti Analyzer, Forti Deceptor, FortiNDR)
• Deploy Linux VMs supporting SIEM and SOAR platforms
• Follow and maintain documented rollout processes to a high standard
• Monitor the health of cybersecurity infrastructure (client-based and internal) and investigate alerts as required
• Respond to client support queries, providing effective and efficient resolution of in-life issues
• Proactively identify potential service issues and work with clients and colleagues to ensure continuity of service
• Plan and execute projects to improve existing services and roll out new products
• Use the ITSM platform (Ivanti) to track deployments, incidents, problems and changes
• Support the internal IT function including user onboarding/offboarding, laptop builds, access management via Entra, endpoint configuration via Intune, and troubleshooting
• Assist in development, handover and documentation of new services and transition into live SOC operation
• Identify security incidents within client estates not detected by standard SOC operations and elevate as required
• Communicate with clients via telephone, IM and email in a professional manner at all times

• Practical IT support experience covering desktop, server and networking
• Minimum 12 months as 1st/2nd line support at a managed service provider, or 2 years in a traditional IT support role
• Eligible to obtain SC clearance (sponsored by the business)
• Understanding of cybersecurity issues, latest developments, risks and solutions
• Ability to self-manage workload and meet deadlines
• Strong attention to detail across all aspects of the role
• Customer-service oriented with a problem-solving attitude
• Good written and verbal communication skills, able to engage non-technical audiences
• Strong team player with a desire to share knowledge

• Hands-on exposure to a broad and current cybersecurity technology stack, Sentinel One, Crowd Strike, Microsoft Defender, Qualys, Microsoft Sentinel, FortiSIEM, FortiSOAR, Mimecast, KnowBe4 and more across a varied managed services client base.
• A structured personal development programme with vendor qualification support and quarterly objective reviews, giving you a clear path to grow your technical expertise and certifications.
• The variety of both client-facing service delivery and internal IT function support, keeping the role broad and giving you exposure across the full technology lifecycle from deployment through to in-life management.

• Up to £35k