Application Support Engineer

• C#, SQL, Java Script
• Hybrid Working -
  Fareham, Hampshire
• £30,000 - £35,000 + benefits

We're looking for a driven Application Support Engineer to join my client and help deliver exceptional customer support for business-critical applications. If you enjoy problem-solving, working with clients, and collaborating with developers to deliver real solutions, this could be the role for you.

• Providing technical support and resolving application issues within agreed SLAs
  Troubleshooting and managing client tickets from start to resolution
  Working closely with stakeholders, analysts, and developers
  Communicating clearly with clients and delivering excellent customer service
  Gathering requirements for system changes (RFCs) and supporting their delivery
  Testing, documenting, and supporting application updates
  Assisting with debugging and implementing improvements (training provided)
  Contributing to team development and continuous improvement initiatives

• Must have commercial experience in application/software support
• Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server
• Strong problem-solving and analytical skills
• Excellent communication (technical non-technical)
• High attention to detail and organisation
• Self-motivatwith a willingness to learn

• Knowledge of Agile, Dev Ops, and software lifecycle
• Understanding of APIs
• Experience with tools like Postman or XMLSpy
• Familiarity with Visual Studio, Azure Dev Ops, Git