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Helpdesk Analyst
Job in
Fareham, Hampshire County, PO16, England, UK
Listed on 2026-10-10
Listing for:
Gattaca
Full Time
position Listed on 2026-10-10
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Key Responsibilities:
You will be joining the IT support team where you'll provide expert assistance in resolving technical issues. Your role will involve troubleshooting both hardware and software problems, managing and maintaining support tickets, and ensuring timely and efficient resolution of support requests. You will collaborate closely with internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions.
With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excelllence.
- Strong troubleshooting and problem-solving skills
- Excellent communication abilities
- Ability to manage and prioritise multiple tasks
- Familiarity with retail sector IT systems (an advantage)
- Capability to work on a rotating shift schedule, including weekends
This is a strong opportunity to take on the Helpdesk Analyst role at Gattaca.
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