Dual Services Manager

Fareham, United Kingdom | Posted on 09/09/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Role :
Dual Services Manager

Working Hours : 40 hours per week, working 5 out of 7days, flexible to meet the needs of the business

Salary : £ 33,966.40 per annum

Location :
Fareham Shopping Centre, PO16 0PQ

Status :
Permanent, Full Time

Reporting to :
Contracts Manager

Overview

Anchor Group Services is seeking an experienced and motivated Dual Services Manager to lead the delivery of Security and Cleaning services at Fareham Shopping Centre.

As a key member of the site leadership team, youwill be responsible for ensuring that the centre remains safe, secure, cleanand welcoming for visitors, tenants, colleagues and stakeholders. Working closely with the Centre Management Team, you will drive operational excellence,maintain high standards of customer service and compliance, and lead a diverse team to deliver exceptional results.

This is an excellent opportunity for apeople-focused leader with experience in soft services, facilities manage mentor security operations who enjoys building high-performing teams, developing client relationships and delivering service excellence within a busy customer-facing environment.

About the Role

As Dual Services Manager, you will oversee theday-to-day Security and Cleaning operations across the shopping centre,ensuring contractual standards, service level agreements and KPIs are consistently achieved.

You will act as the primary point of contact for operational matters, working collaboratively with the client, stakeholders, andthe Anchor operations team while providing leadership, support and development to your teams.

The successful candidate will take ownership ofservice delivery, compliance, performance management and continuous improvement initiatives, helping to create an exceptional experience for everyone whovisits or works at the centre.

Main Responsibilities :

• Oversee andmanage day-to-day security and cleaning operations, ensuring smooth service delivery across the site.
• Lead and manage a team of security and cleaning staff, ensuring effective rostering, welfare checks, and ongoing training to maintain high service standards.
• Oversee Control Room and CCTV operations, ensuring GDPR compliance and effectiveincident management.
• Conduct regular site audits, reporting on cleaning and security performance, and implementing necessary improvements.
• Act as the main point of contact for client relations, attending meetings, providing operational updates, and ensuring SLAsand KPIs are met.
• Ensure Assignment Instructions, SOPs, Risk Assessments and site documentation remain accurate,compliant and up to date.
• Manage recruitment, performance, absence and employee relations matters, working closely with the HR and Recruitment teams.
• Manage stock levels and procurement of cleaning consumables, ensuring cost-effective use of resources.
• Take a lead role in emergency procedures,coordinating site evacuations and supporting business continuity plans.
• Maintain accurate records, including incident reports, staffing records, and compliance documentation.
• Ensure compliance with Health & Safety legislation, COSHH requirements and company policies.
• Ensure aprofessional, customer-focused approach at all times, fostering a positive experience for visitors, tenants, and stakeholders.

• Validfrontline SIA Licence.
• Proven experience managing Security, Cleaning, Facilities or Soft Services operations.
• Experience leading and developing large multi-functional teams within customer-facingenvironments.
• Strong leadership, organisational andpeople-management skills.
• Excellent communication, presentation and report-writing skills.
• Strong client relationship and stakeholder management experience.
• Experience with recruitment, performance management and employee relations…