Strategic Account Manager

At TÜV SÜD Group we are passionate about technology. Innovations impact our daily lives in countless ways, and we are dedicated to being a part of that progress. We test, we audit, we inspect, we advise. We never stop challenging ourselves for the safety of society and its people. We breathe technology, we strive for professional excellence, and we leave a mark.

We take the future into our hands. We are TÜV SÜD Group.

The Strategic Account Manager role focuses on delivering high-quality test, certification, consultancy and assurance services while developing long‑term, trusted partnerships that support customer objectives and drive sustainable business growth. Acting as the primary commercial interface for both new and existing key accounts, the role manages complex, multi‑service projects end‑to‑end, ensuring customer requirements are clearly understood, technically validated, and delivered efficiently. Working closely with internal stakeholders, the Strategic Account Manager is accountable for building and maintaining robust account strategies, developing a rolling 12‑month pipeline, and achieving agreed order intake, revenue, and profitability targets.

Whilst the focus will be on promoting test and certification solutions relating to climatic, vibration, EMC services for Defence and Aerospace sector, you will also proactively identify opportunities where the broader TÜV SÜD portfolio can provide additional value and support to clients. The role combines strategic account leadership with hands‑on commercial execution, including quotation management, active progression of opportunities, governance of ongoing projects, and regular performance reviews with customers.

Through structured engagement, continuous improvement and proactive relationship management, the Strategic Account Manager ensures TÜV SÜD is positioned as a trusted, long‑term partner to its Defence and Aerospace clients.

• Own and develop strategic relationships with new and existing Defence and Aerospace key accounts, to understand customer objectives, influence long‑term programmes, and position TÜV SÜD as a trusted partner.
• Drive profitable revenue growth across assigned accounts by managing order intake, margin, and pipeline performance, ensuring sales targets are achieved in line with agreed commercial and contractual frameworks.
• Lead the identification, qualification and progression of opportunities, ensuring quotations are accurate, technically validated, competitively positioned and actively progressed through to order.
• Work closely with the Industry Sector, customers and internal delivery teams to coordinate resources, identify new or additional services, manage customer expectations, resolve issues and ensure projects are delivered successfully, on time, and to agreed quality standards.
• Lead annual strategic account reviews with key customers, in collaboration with the Industry Sector and Commercial Director, to evaluate performance, review contractual and pricing arrangements and agree plans and objectives.
• Act as the primary escalation point for assigned key accounts, proactively managing risks, issues and customer concerns to ensure timely resolution and sustained customer satisfaction.
• Develop and maintain detailed account plans, including stakeholder mapping, opportunity identification and a rolling 12‑month pipeline aligned to customer programmes and internal capacity planning.
• Identify and drive opportunities to expand our technical service provision and deliver innovative solutions based on customer and market needs.
• Coordinate and chair regular account review meetings, progress calls and governance sessions with customers to monitor active and upcoming projects, KPIs and service performance.
• Identify opportunities for cross‑selling and up‑selling across TÜV SÜD service lines by working collaboratively with Business Line Managers and technical specialists.
• Monitor project delivery performance at account level and initiate corrective actions to improve workflow efficiency, service quality and on‑time delivery.
• Support the negotiation and renewal of contracts, framework agreements and long‑term service…