Service Sales - Electronic

We’re looking for a Service Sales Engineer to join our team and support customers by managing enquiries, processing sales orders, and ensuring a smooth, professional service from first contact through to completion. This role suits someone who thrives in a fast‑paced environment, enjoys customer interaction, and can manage multiple live enquiries with accuracy and confidence. Excellent career development, hybrid working after training and first class

• Respond to all inbound customer calls and emails within agreed timescales
• Proactively chase and close live enquiries
• Follow up existing enquiries with the aim to win or requote
• Monitor the sales inbox and acknowledge new leads promptly
• Create and process accurate quotations
• Log all activities within the CRM and convert live quotes into sales orders
• Maintain acceptable business margins
• Ensure all sales orders meet the Sales Order Acceptance Procedure
• Work with internal departments to resolve anomalies within required timescales
• Support account management activities, including organising visits and resolving issues
• Regularly follow up allocated leads and quotations
• Maintain a professional approach at all times
• Report any issues, delays or resource needs to the Head of Sales

• Understanding of electronic and electrical systems would be ideal but we will consider other candidates who have dealt with a technical product, mobile phones, IT etc
• Strong presentation and communication skills
• Good IT skills
• Experience working with CRM systems

• A strong team player
• Able to work accurately to strict deadlines
• Excellent time‑management skills
• Confident communicating at all levels

You’ll be part of a supportive team where accuracy, customer focus and proactive working are genuinely valued. This is a role where you can make a real impact by driving enquiries forward and ensuring customers receive exceptional service. You’ll be working Monday–Thursday 8:30–17:00, Friday 8:30–14:00 and this role will become hybrid after training.

• Excellent benefits including 34 days holidays, private healthcare, life insurance, pension and more