Payments Specialist

Check Operations Processing

This position is responsible for Day 2 functions of check operations processing, including, but not limited to, the daily processing of all returned items, returned deposited items, resolving non-posted items, check adjustments, research/copy retrieval request completion, check retention and other storage management, check disputes, POD variance resolution, and other functions as assigned to check processing.

Responsibilities

• Process non-posted items from previous day's posting and complete process to post correctly to customer and internal accounts in a timely manner.
• Validate electronic submission of NSF and other return items to meet the required 24-hour requirement.
• Process incoming returned deposited items and charge back to appropriate account in a timely manner.
• Ensure NSF and chargeback notices are processed accurately and in a timely manner.
• Balance returned item and chargeback information daily.
• Provide photocopies of items, transactions and statements for customers and business partners upon request.
• Research customer and internal requests for posting or transaction information, or for corrections.
• Research and adjust any cash letter discrepancies using Check 21 adjustments processes.
• Research and adjust any errors on customer accounts in a timely manner.
• Process the notice generation and mailing of customer proof corrections in a timely manner.
• Handle on-us check retention according to Bell Bank retention policy.
• Monitor department supplies inventory and ensure proper supplies are obtained in a timely manner.
• Provide subject matter expertise for company projects.
• Ensure functional procedures are current and up-to-date compared to daily processes.
• Resolve processing issues by contacting appropriate vendors when necessary to maintain timelines.
• Participate in project meetings and work on assigned projects.
• Provide courteous, accurate, and prompt assistance to coworkers or customers regarding their accounts.
• Follow established policies and procedures, accurately and efficiently to meet team quality standards.
• Continually review daily workflow looking for improvements in production processing.
• Analyze and resolve technical problems quickly in a demanding environment while working with minimal supervision.
• Re-scan rejected items as needed for job balancing.

Bell Bank Culture, Policy and Accountability Standards

• Know and live Bell Bank's values, bottom line, customer service standards, Golden Rules, and LOCBUTN by building personal connections with customers and employees and using their names as often as possible.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Code of Conduct, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Education, Experience, and Other Expectations

• Associate's Degree in accounting or business.
• 0-2 years of experience in bank operations or check processing preferred.
• Work flexible hours to support the department needs to include after hours and weekends, if necessary.

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills.
• Strong organizational, research, analytical and problem-solving skills.
• Ability to multi-task and meet specific deadlines in a fast-paced environment
• Knowledge of and proficiency in using personal computers and related software programs including, but not limited to, Windows and Microsoft Office.