Office Coordinator

This position maintains and coordinates the front office and reception activities to ensure effective communications both internally and externally, provides administrative support to staff and clients to ensure maximum utilization of services, and maintains professional image of organization.

Monday-Friday, daytime hours

The Office Coordinator does not supervise any positions.

• Greet, welcome and assist visitors, to include clients, vendors and guests, to provide welcoming and professional image of organization
• Answer incoming phone calls and route appropriately to ensure efficient and accurate flow of communication and information exchange
• Create and manage client chart information, both electronic and hard copy, using HIPAA standards to ensure confidentiality and accuracy of information
• Process credit card information and cash as payment from clients to ensure accuracy of transaction
• Create and communicate reports to include group attendance, various client status and rosters on an ongoing basis to provide management with accurate information on a timely basis
• Manage and create group and individual session information packets to provide clients with service information and screening tools prior to session
• Schedule appointments for individual and groups sessions to ensure appropriate availability of staff and necessary attendance of clients
• Manage group waitlist and current group rosters
• Run insurance checks and answer clients' questions regarding insurance coverage and payment options to ensure appropriate and prompt payment for services
• Provide and maintain reliable and prompt attendance, with the ability to work the schedule dictated by business necessity
• Order office supplies
• Schedules telehealth phone assessments/screens
• Facilitates urinary analysis screens and breathalyzers
• Ensures there's adequate coverage in all clinics

• Perform, prepare and package drug screens
• Assist clinical staff with administrative tasks such as filing, typing, correspondence, faxing and copying
• Coordinate, order and distribute office supplies and inventory levels
• Perform other duties as assigned

• Associate’s degree in a related field or equivalent experience preferred
  One year of related experience or equivalent combination of education and experience

• May be required to be CPR and First Aid Certified

We’re committed to creating a culture of transparency and psychological safety. That means we communicate directly and kindly, ask for help when we need it, and celebrate wins big and small. Whether you’re in clinical care, admin, or support services you are part of the mission.

At Share House, we’re more than coworkers, we’re collaborators, advocates, and believers in second chances. We serve individuals and families navigating the challenges of addiction and mental health with heart, respect, and resilience. We believe a healthy workplace fuels healthy outcomes, so we focus on connection, communication, and compassion, both in how we serve our clients, and how we treat each other.

• Are mission-driven and motivated by meaningful work
• See change and feedback as opportunities, not obstacles
• Want to grow personally and professionally alongside your peers
• Value teamwork and open communication
• Enjoy working in a collaborative and mission-driven environment
• Bring a positive attitude and help foster a culture of encouragement and respect

• Compassion
  - We lead with empathy and respect
• Integrity
  - We do the right thing when no one is watching
• Connection
  - We…