Digital Operations Lead at Walmart Fargo, ND

Digital Operations Lead job go, ND. Digital Operations Lead Location Fargo :
Position Summary... What you'll do... Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing corrective actions for violations or non-compliance; and supporting the Open Door Policy. Supports the implementation and sustainment of digital change initiatives, mobile applications, digital roadmaps, and product launches across designated area; partnering with operators to ensure adoption and seamless execution of digital change initiatives, mobile applications, digitalroadmaps, and product launches through training, communication, technology, and guidance;

working with operators on strategy execution;facilitating alignment between teams within different work streams working across digital space; determining and supporting resource requirements;reacting to changes in the retail environment; building strategies and providing recommendations and process improvement plans that facilitate market share growth and adoption of digital products. Drives omni-channel performance and efficiencies by collaborating with stakeholders to obtain market research and data;

reviewing key performance indicators (KPIs) (for example, customer satisfaction scores, wait time, sales, product quality) and building action plans to improve performance; researching, evaluating, and analyzing data (for example, competitor insights, root cause analysis, industry benchmarks); identifying and analyzing operational gaps; developing and implementing solutions to improve program and process metrics (for example, productivity, quality); leading process improvement projects; utilizing data to provide insights and to shape process improvement plans to facilitate a seamless customer experience in delivery services, pickup, site to store, and online grocery pickup;

managing and assessing program performance by tracking activities, goals, targets,KPIs, and budgets for initiatives to evaluate results and continually improve the performance and metrics of future campaigns. Drives store level efforts for omni-channel adoption through social media networks and store level customer interactions; providing guidance to store associates to enable omni-channel service and product adoption initiatives (for example, technology walkthroughs, associate knowledge level assessments, facility driven social media posts, promotion of available services);

providing associates with tools and resources to grow wallet sharefor omni-channel services and products. Drives implementation plans to align with market performance data; identifying areas of potential improvement; maintaining partnerships with stakeholders to monitor and align progress and execution; tracking and reporting on financial performance and providing recommendations on new process improvements. Monitors compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans;

providing feedback to the key stakeholders around specific municipal, county, or state laws that impact digital services to prevent negative impacts on the business. Develops and leverages internal and external partnerships and networks to achieve business goals by sponsoring and leading key communityoutreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.

Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring;

assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures,…