Director, Commercial Process and GTM Technology

WCG delivers transformational solutions that accelerate clinical research and advance human health. We serve the experts, innovators, and pathfinders on the front lines of science and medicine—empowering them to develop breakthrough therapies while ensuring the risks of progress never outweigh the value of human life. Together, we stimulate growth, maximize efficiency, and shape the future of clinical trials.

At WCG, we invest in our people because you are the driving force behind our mission. When you grow, our impact grows. When you thrive, research accelerates. We empower you to build a meaningful career while advancing the work that improves lives.

What we offer:

Comprehensive health and financial protection – Medical, dental, vision, life and disability insurance, 401(k) with company match, and flexible spending accounts

Resources that support your whole life – Employee assistance programs and work/life balance tools

Investment in your growth – Referral bonuses, tuition reimbursement, on-the-job training, certification assistance, and continuing education support

Time to recharge – Paid holidays, vacation, and sick time

Pathways forward – Career development opportunities across One WCG

We practice transparency in everything we do, including compensation. The salary range for this position reflects our commitment to fair, competitive pay based on your qualifications, experience, skills, education, and location. Together, we'll find the right fit for your expertise and our shared mission.

The Director, Commercial Process & GTM Technology is responsible for defining and advancing WCG’s future-state selling motion and the technology-enabled processes that support the complete lead-to-cash and customer relationship lifecycle. The role positions  not simply as a customer relationship management system or source of truth for sales activity, but as the foundational platform within an integrated commercial technology ecosystem.

This leader owns the vision, governance, roadmap, adoption, and continuous improvement of  while working across Commercial, Marketing, Finance, Legal, Operations, Information Technology, and other stakeholders to connect customer engagement, opportunity management, forecasting, contracting, and downstream commercial processes. The role will establish an end-to-end operating model that uses , Gong, WCG’s contract lifecycle management solution, and other go-to-market technologies to improve visibility, consistency, user experience, decision-making, and execution across the customer journey.

• Develop and maintain the future-state vision, strategy, and multi-year roadmap for WCG’s selling motion, commercial processes, and go-to-market technology ecosystem.

• Position  as the foundational commercial platform within the end-to-end lead-to-cash and customer relationship lifecycle, connecting business processes and information across customer engagement, opportunity management, forecasting, contracting, and post-sale handoffs.

• Own  product strategy, platform governance, system roadmap, release priorities, data standards, user experience, adoption, and ongoing optimization for the Commercial organization.

• Lead the design, standardization, documentation, and continuous improvement of scalable commercial processes that support how WCG identifies, engages, develops, forecasts, contracts, wins, and transitions customer opportunities.

• Define the integrated operating model for customer engagement using Gong and other relevant tools, including expectations for capturing customer interactions, insights, risks, commitments, and next actions.

• Advance opportunity management by aligning  and Gong workflows, data, and user practices to…