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Customer Service Representative
Job in
Fargo, Cass County, North Dakota, 58126, USA
Listed on 2026-01-01
Listing for:
Eva Lee & Associates Recruitment
Full Time
position Listed on 2026-01-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Position Summary
The Customer Phone Services Representative will serve as a primary point of contact for clients via phone. This role requires strong communication skills, a professional phone presence, and the ability to handle inquiries, resolve concerns, and provide accurate information in a courteous and timely manner. Must legally work in the United States.
- Answer incoming calls promptly and professionally
- Assist customers with inquiries, requests, and basic issue resolution
- Provide accurate information about services, policies, and procedures
- Escalate complex issues to appropriate team members when necessary
- Document call details and customer interactions accurately
- Maintain a high level of customer satisfaction and professionalism
- Follow call scripts, service guidelines, and quality standards
- Support administrative tasks related to customer service as needed
- High school diploma or equivalent (post-secondary education is an asset)
- Previous experience in customer service, call center, or phone-based support preferred
- Excellent verbal communication and active listening skills
- Strong problem-solving and interpersonal abilities
- Comfortable handling a high volume of calls
- Basic computer skills and familiarity with CRM or call management systems
- Must legally work in the United States
- Clear and professional phone etiquette
- Patience, empathy, and customer-focused attitude
- Attention to detail and accurate documentation
- Time management and reliability
- Ability to remain calm under pressure
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