Part-time Call Specialist; In-Office Position

First Link is looking for Part-Time Call Specialists. The Call Specialist will provide support to individuals reaching First Link by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all First Link lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines.

A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills.

Part-Time Call Specialists must be able to work a minimum of 16 hours per pay period, including every other federal holiday. Part-Time employees may work up to 29.5 hours per week. Call Specialists are scheduled for 4- or 8-hour blocks. Availability until midnight several days of the week/weekend, at minimum, is required
. Part-Time employees are also required to work three 8-hour weekend shifts per month.

First Link provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.
Training will begin January 15th, 2026. Training will consist of full-time hours (37-40 hours/week). Once training is completed, part-time hours will be scheduled.

Are you ready for an exciting opportunity? Apply today!

Job Type: Part-time

Salary: $18.00 per hour

Benefits:

• Employee Assistance Program

Schedule:

• After school
• Evening shift
• Holidays
• Night shift
• Weekend availability

Required

Education and Experience:

• Must have a high school diploma or GED
• Must be 18 years of age or older
• Must be able to read, write, and follow oral or written instructions
• Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field

Work Location:

In person