Customer Service Specialist

The Customer Service Specialist supports TNT’s mission by providing welcoming, professional service to customers, visitors, and team members. This position identifies customer needs, provides program and service information, addresses concerns, and supports a positive customer experience.

Responsibilities include day-to-day customer communication, account updates, payment processing, retail and online sales, and assigned administrative and financial support. The Specialist identifies opportunities to improve service and shares recommendations with the Programs Operation Manager.

• Greet and assist customers and visitors in a warm, professional manner through daily face-to-face interactions.
• Respond to calls and inquiries, identify customer needs, and provide accurate information about TNT’s programs, services, sales, and promotions.
• Address customer concerns and service issues; refer matters requiring additional assistance or approval to the appropriate team member.
• Verify and update customer account information, including addresses, telephone numbers, and payment details.

• Process day-to-day business transactions and customer payments accurately.
• Assist with daily cash deposits, cash drawer reconciliation, and balancing starting cash.
• Support assigned accounts receivable and accounts payable tasks.
• Sell products, assist customers in the in-house showroom, and use computer systems to support online sales.

• Assist internal team members, visitors, and customers as needed to support consistent, high-quality service.
• Participate in staff meetings and communicate service needs, concerns, and improvement opportunities.
• Complete assigned administrative tasks and other duties consistent with the scope and purpose of the position.
• Be able to work with all departments to support organizational objectives

• Customer service experience highly encouraged
• Strong verbal and written communication skills and the ability to interact professionally with customers and team members.
• Strong computer skills, including working knowledge of Microsoft Office and Microsoft Publisher.
• Attention to detail and the ability to maintain accurate customer information and transaction records.
• Ability to manage multiple tasks, adapt to changing situations, and develop solutions to problems with limited supervision.
• Ability to handle confidential customer and financial information in accordance with policies and procedures.
• An energetic, service-focused approach and the ability to establish and maintain effective working relationships.

TNT will provide training on organizational programs and procedures, customer service expectations, account and payment systems, cash-handling procedures, and assigned administrative responsibilities. The Customer Service Specialist is expected to actively participate in required training and maintain the knowledge and skills needed for the position.

The following describes anticipated work requirements. Reasonable accommodation(s) may be made to enable qualified individuals with disabilities to perform essential functions.

• Work in customer service, office, and in-house showroom settings with frequent customer and team interaction.
• Use computers,telephones, and payment-processing tools to complete assigned duties.
• Perform work involving periods of sitting, standing, and moving within the customer service area.

The information presented in this job description indicates the general nature and level of work expected of employees in this…