Mortgage Servicing Specialist II: Customer Care & Compliance

A regional banking institution is seeking a Consumer Mortgage Servicing Specialist II to oversee the management of residential mortgage loans after closing. The ideal candidate will ensure accurate payment processing, escrow management, and strong borrower support while maintaining compliance with regulations. Key responsibilities include processing loan documents, responding to customer inquiries, and collaborating with internal teams. This role requires 4-6 years of relevant experience and advanced knowledge of mortgage servicing and FNMA guidelines, focusing on delivering high-quality service to clients.
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