Teller, Finance & Banking

Teller (Full-Time)

Join Alerus, a commercial wealth bank and national retirement provider with a core purpose of helping clients achieve their financial goals. We are driven by integrity, service excellence, and a commitment to do the right thing for our clients and community.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Finance and Sales

Tellers are empowered to serve clients and exceed expectations through service delivery excellence. Primarily responsible for client service and support by handling financial transactions for lobby and/or drive‑up clients in a professional manner. Provide clients with clear understanding of the technical aspects and benefits of products and services to support their financial wellness goals.

• Perform teller transactions accurately and efficiently; maintain a balanced cash drawer while adhering to cash limits and discrepancy procedures.
• Support and adhere to policies and procedures around information security, client identification, cash handling, check cashing, and physical security; understand and apply regulatory and compliance training.
• Serve as the face of Alerus, providing exemplary client service to every client every time.
• Acknowledge and immediately address client requests and issues.
• Assist in identifying solutions to resolve matters and refer clients to appropriate areas to meet their banking needs.
• Develop basic knowledge of Alerus services and products and recognize client opportunities.
• Provide administrative support, including answering and directing phone calls, routing mail, maintaining supplies, and ensuring orderly appearance of common areas.
• Commit to learning resources and ask questions to gain clarity and reduce avoidable errors.

• Previous cash handling and customer service experience strongly preferred.
• Passion for service excellence for both clients and internal partners.
• Professional appearance and attitude.
• Dedicated attendance/punctuality.
• Aptitude to handle sensitive operational transactions and client relationships; attention to detail and discretion are essential.

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package: medical, dental, vision, life and long‑term disability insurance, 401(k) and ESOP.
• Generous paid time off: flexible time off, company‑paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development and advancement opportunities.
• Access to financial experts, wellness tools, and discounts on Alerus products and services.
• Support for community through paid volunteer time and company donation matching.

Work is performed in an office setting. The employee sits for extended periods, occasionally moves around the office using ergonomic safeguards, and may lift or move supplies up to 20 pounds.

$17.00 – $18.00 per hour

The above information is meant to indicate the general nature and level of work performed by employees in this position. It is not an exhaustive list of all responsibilities, duties, and qualifications required.

Alerus is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.