Issue Management Coordinator & Project Lead - Services Risk & Compliance

Overview

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. A career with U.S. Bank gives you opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Summary

Are you a detail-oriented risk professional with exceptional written communication skills and a passion for risk management? Join our Payment Services Chief Risk Office as an Issue Management Coordinator & Project Lead where you’ll play a critical role in safeguarding our operations and driving risk excellence. You’ll be part of a team that champions risk management, fosters collaboration, and ensures the integrity of our Payment Services ecosystem.

If you thrive on solving complex challenges and making an impact, we’d love to hear from you.

The Payment Services Issue Management team delivers shared services support to Payment Services - Consumer & Small Business (PCS) and Payment Services - Merchant & Institutional (PMI) for issues sourced from the first through fourth lines-of-defense. We partner across Payment Services-related business lines to identify, assess, control, and monitor operational and regulatory risks through a robust issue management process.

For this position, the ideal candidate would have a strong background in project management, audit, compliance or relevant business-line experience; an ability to balance multiple priorities in a fast-paced environment and a proven ability to communicate effectively, influence stakeholders and drive results.

• Facilitate complex second and third line-of-defense issues from end to end including corresponding validations ensuring timely and appropriate resolution within ORM policy/process requirements.
• Ensure corrective actions are effective, compliant and audit-ready while also supporting operational resilience and regulatory adherence.
• Conduct analysis of issue trends and develop PowerPoint presentations to convey insights to senior leaders.
• Lead special projects to support the drive for continuous improvement of the issue management program.
• Collaborate with business leaders, business SMEs, Control, Compliance, Operations Risk, Legal and other partners to document Issues and the corresponding risk mitigation plans.
• Effectively lead Issue calls with internal and external stakeholders with a focus on outcomes.
• Create detailed risk mitigation plans with appropriate milestone timelines to ensure timely issue closure in accordance with issue management policy.
• Document progress throughout the issue management process including a detailed memo to support issue closure.
• Provide regular issue updates in eGRC platform as dictated by policy. Create weekly, monthly, and quarterly reporting on issue portfolio. Participate in issue status calls.
• Craft cohesive documentation to support extension timelines and issue completion summaries.
• Organize, track and conduct follow-up responsibilities in a fast-paced environment with minimal management involvement.

• Typically more than six years of applicable experience
• Bachelor's degree or equivalent work experience

• 5+ years in risk management, compliance testing, internal audit or issue validation.
• Strong knowledge of issue management frameworks, operational risk and/or regulatory expectations.
• Experience in payments, fintech or financial services.
• Proficient with Microsoft Office
• Exceptional organizational skills
• Hands-on experience with eGRC tools (e.g., Archer).
• Excellent analytical, documentation and communication skills.
• Exceptional critical thinking and decision-making skills.
• Ability to manage multiple priorities in a fast-paced, regulated environment

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our…