Patient Access Representative | Broadway Pediatric Specialties

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world‑class health care in America’s heartland.

• Work Shift:
  
  8 Hours - Day Shifts (United States of America)
• Scheduled Weekly
  
  Hours:
  
  40
• Compensation:
  Salary Range: $16.25 - $23.00
• Union Position:
  No

Working with the pediatric population in a fast‑paced, multi‑tasking atmosphere. Mainly phone scheduling with some out booking. Mostly behind the scenes work but some patient‑facing aspects.

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. You will be the first point of contact, creating a welcoming and safe environment, either on the phone or in the clinic.

• Greet patients & verify demographics
• Create, scan & route documents or electronic forms
• Inform patients about the document and capture signatures on necessary paperwork
• Establish & assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
• Collect co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi‑line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

High school diploma or equivalent preferred. Post‑secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months’ customer service experience desired. May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call or send an email to talent.