CRM & Sales Enablement Administrator

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee‑owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.

Location: Fargo, ND

Final date to receive applications: Posted Until Filled

Job Summary: The Customer Relationship Management (CRM) & Sales Enablement Administrator serves as the technical owner of Salesforce and related Sales Enablement platforms, including rebate management, quoting, marketing, and compensation systems. This role is approximately 60% focused on Salesforce administration and development and 40% dedicated to supporting other Sales Enablement technologies that empower our Sales, Category, and Pricing teams. This position is hands‑on, execution‑focused, and responsible for ensuring that our connected sales enablement systems operate efficiently, integrate seamlessly, and deliver measurable business value.

• Serves as a liaison to sales leadership, marketing, and other stakeholders for CRM‑related issues, enhancements, integrations (e.g., ERP, marketing automation).
• Creates and maintains dashboards, key performance indicators (KPIs), and reports for sales, pipeline, forecasting, opportunity management, and enablement impact.
• Configures, maintains, and enhances the CRM system (Salesforce) including security roles, data models, page layouts, automation, dashboards, and reports to support evolving business processes.
• Partners with IT Applications and Integration teams to maintain ERP, marketing, and data integrations.
• Supports release management activities, regression testing, and environment migrations.
• Maintains system documentation, configuration logs, and change control records in accordance with IT governance standards.

• Administers and supports the rebate management platform, including data uploads, accrual tracking, and partner integrations.
• Supports quoting tools and compensation systems to ensure data accuracy, proper integration with Salesforce, and timely updates.
• Collaborates with vendors and internal teams to resolve issues, coordinate updates, and validate enhancements.
• Monitors system performance, data synchronization, and access across Sales Enablement technologies.
• Co‑develops training materials with business partners and delivers user enablement sessions for Sales, Pricing, and Category teams.
• Identifies opportunities to streamline processes and integrate data across the broader Sales Enablement toolset.

• May participate in cross‑functional projects outside of sales enablement.
• May assist in training sessions for end‑users or new hires to improve technology adoption.
• Performs other duties as assigned by supervisor or designate.

• Bachelor’s degree in business administration, information systems, or related field or equivalent work experience required. MBA or equivalent experience preferred.
• 3+ years of experience in CRM administration/sales enablement, preferably in a distribution or manufacturing environment.
• Salesforce Certified Platform Administrator required.
• Salesforce implementation experience and management experience required.
• Experience with ERP (SAP or similar) systems and integration with CRM (Salesforce) preferred.
• Familiarity with automation and analytics tools such as Power Automate, Power BI, or Tableau preferred.
• Knowledge of data governance and compliance standards preferred.

• Excellent communication, training, and project management skills.
• Strong analytical skills and experience with Power BI are highly desired.
• Ability to manage multiple priorities and deliver high‑quality work in a dynamic environment.
• Strategic thinker with the ability to connect business goals to technology solutions.
• Demonstrated ability to guide and mentor others in system design and process improvement.
• Able to clearly translate complex requirements into actionable plans.
• Self‑starter with the ability to work independently and in a team environment.
• Strong analytical and problem‑solving skills with attention to detail.

• Lifting: 0–33% occasionally; 34–66% frequently; 67–100% continuously.
• Floor lifting: