IT Operations Technician
Listed on 2026-01-01
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IT/Tech
IT Support, Network Administrator
Overview
Join to apply for the IT Operations Technician role at Epic
.
Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.
As an IT Operations Technician with Epic Hosting, you will be part of the team s central nervous system — monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You ll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.
Learn more about the team at
Epic is located just outside Madison, Wisconsin, and the campus offers a collaborative environment designed to heighten productivity. Epic values its employees and provides a range of benefits and growth opportunities.
Responsibilities- Monitor the hosting infrastructure stack and respond to problems in a timely manner.
- Use investigative and troubleshooting skills across a variety of tools to identify and resolve network, hardware, virtualization, and presentation issues.
- Coordinate with contacts from healthcare organizations to address impact, communicate issues, and perform system builds.
- Relocation to the Madison, WI area (reimbursed).
- A history of academic and professional success.
- Exceptional interpersonal, communication, initiative, and leadership abilities.
- Available to work second or third shift hours.
- Eligibility to work in the U.S. without sponsorship.
- COVID-19 vaccination.
- Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route.
- Knowledge of Linux, especially Ubuntu, Redhat, or CentOS.
- CompTIA+, CCNA, Network+, or Linux+ certification.
- Knowledge of VMware.
- Seniority level:
Entry level - Employment type:
Full-time - Job function:
Information Technology - Industries:
Computer Networking and Information Technology & Services
As an Equal Opportunity Employer, Epic values inclusive teams that design software to support quality patient care. For more information, please see our non-discrimination statement at
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