Computer Support Associate

4 days ago Be among the first 25 applicants

This range is provided by Aditi Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $26.00/hr

Payrate: $25.00 - $26.00/hr.

Summary:

Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options.

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. Typical examples: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from Service Now queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e‑mail communications and ability to create and maintain basic documents/records. Typical examples: contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, handling standard facilities administration requests.
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre‑established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations. Typical examples: understanding basic printer operations to replace toner and pick up rollers, performing troubleshooting by following KB article to resolve end user tickets.

• Knowledge of computing and networking concepts and fundamentals.
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered.

• Degree in an Information Technology discipline or equivalent experience. High School or secondary diploma or equivalent.

Pay Transparency:
The typical base pay for this role across the U.S. is: $25.00 - $26.00/hr final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience and the benefits package you select. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, 10 paid days off, 401(k) plan participation, commuter benefits and life and disability insurance.

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