Applications Support Analyst

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly

Hours:

40

Salary Range: $26.00 - $41.50. The starting wage will depend upon relevant work experience and interview outcomes.

No

The Corporate Contracting team is looking for an independent worker to build, maintain, and monitor reimbursement contracts within the Epic environment. Knowledge of Epic billing and/or government reimbursement methodologies is preferred.

Performs routine healthcare information system and application support. Utilizes analytical skills and experiences to investigate or elevate support issues. Resolves incidents and service requests. Assists in the creation and maintenance of training documentation.

Incorporates appropriate presentation techniques to support and/or lead training sessions. Researches, analyzes and recommends application workflow improvements. Creates and analyzes reports using multiple reporting mechanisms. The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates and maintains information technologies to support business needs. Promotes and participates in a team approach. Works with other departments and outside vendors. Comfortable managing change with excellent problem‑solving skills.

Prioritizes tasks daily. Proficient verbal and written communication. Positive attitude and excellent customer‑service skills. Diplomatic communication across integrated teams. Good interpersonal skills. Proficiency with word processing, spreadsheets, databases and presentation software. Knowledge of multimedia tools, creation of training support documentation, software development, or web‑based applications preferred. Basic knowledge and support of ITIL philosophies helpful when applicable. Knowledge of state and federal laws, rules and regulations when applicable.

Bachelor’s Degree required.

Area of focus in Information Technology, Healthcare, Business, or related field preferred. One year of relevant experience in application support, hardware or interface preferred.

If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call or send an email to talent.