Desktop Support Expert

Progent is looking for a Desktop Support Consultant to help our customers with maintenance, break/fix and project work. This 1099 consulting role will be performed at our customer sites. Daytime availability is required, Monday through Friday. The consultant will maintain and support users of all desktop and notebook computers based on the latest Microsoft technologies, and work extensively with client executives, management, IT groups or under the direction of the senior consultant to support end users.

Progent is a progressive network consulting and IT outsourcing firm based in San Jose, CA, in the middle of Silicon Valley. Effective models for customer acquisition, support delivery, network infrastructure, and employee benefits have allowed Progent to become among the fastest growing and most respected Microsoft Certified Partners in the U.S. Every Progent consultant shares a proven collection of best practices that are incorporated into company-wide standards, ensuring world‑class technical skills and consultant expertise.

P016

Home‑based, virtual office environment

• Microsoft Exchange‑based Outlook email
• Microsoft software products and applications, workstation, notebook and peripheral setup, off‑site access for users
• Setup and validate Virtual Private Network (VPN) configurations
• Basic network management, such as user maintenance
• Support, diagnose and troubleshoot all versions of Windows‑based desktop and laptop computer systems and others as needed
• Work directly with computer end users to identify and resolve application and operating system issues that hinder user productivity
• Install, setup, configure and test a variety of application programs on user workstations
• Diagnose and resolve both emergency and chronic problems impacting reliability, security, performance, connectivity, and overall functionality of desktops, laptops, printers and other end‑user equipment
• Perform deployment of new end‑user hardware as well as other installations, upgrades, and swaps of desktops, laptop computers and related equipment
• Ensure timely diagnosis and repair of desktop and laptop computers and related equipment
• Maintain expert knowledge in desktop and laptop computing applications and use of connectivity infrastructure, including the Internet

• Support, diagnose and troubleshoot all versions of Windows‑based desktop and laptop computer systems and others as needed
• Work directly with computer end users to identify and resolve application and operating system issues that hinder user productivity
• Install, setup, configure and test a variety of application programs on user workstations
• Diagnose and resolve both emergency and chronic problems that impact reliability, security, performance, connectivity, and overall functionality of desktops, laptops, printers and other end‑user equipment
• Perform deployment of new end‑user hardware as well as other installations, upgrades, and swaps of desktops, laptop computers and related equipment
• Ensure timely diagnosis and repair of and laptop computers and related equipment
• Maintain expert knowledge in desktop and laptop computing applications and use of connectivity infrastructure, including the Internet

• Three years background in workstation administration (new program configuration, computer and peripheral deployment, trouble analysis and correction)
• Strong computer troubleshooting and problem isolation ability; ability to implement temporary patches and to escalated problems when necessary
• In‑depth experience providing software help to small companies for all Microsoft Windows operating systems and Microsoft Office Suite applications such as Outlook, Word, and Excel
• Excellent speaking and written communication ability
• Demonstrated dedication to enabling continuous operations
li>Operate without supervision and show marked quality of ownership and motivation

If you wish to look further into this position, please send your qualifications to . Specify the job code of the opportunity that interests you.