Desktop Support Specialist

Job Overview

Location: Fargo, ND, 58102

Contract Type: 2‑year W2 contract Duration: 2 years

Pay Rate: $27 per hour

Provides day‑to‑day operational support for a computing environment, including onsite Tier 2 support, imaging computers, replacing printer toner, disposing outdated assets, and resolving trouble tickets from Service Now queues. Requires a good technical background and administrative skills.

• Perform onsite deskside Tier 2 support duties.
• Monitor stable processes/operations such as imaging computers, printer toner replacement, asset disposal, and ticket resolution.
• Document and distribute information; update assets in Asset Center; follow KB articles.
• Maintain effective e‑mail communication and basic documents/records (contact lists, process logs, incident reports, inventory, maintenance records, service orders).
• Recognize and resolve problems using pre‑established documented solutions; report issues outside the scope to appropriate parties.
• Maintain equipment, supplies, and data; schedule routine maintenance; order supplies; monitor inventory; interact with suppliers.
• Apply technical knowledge (e.g., printer operations, troubleshooting using KB articles) to support processes or operations.

• Knowledge of computing and networking concepts and fundamentals.
• Proficient with standard desktop applications (Microsoft Office, intranet, internet).
• Understanding of computer security policies and general security concepts.
• 1 year or more IT experience preferred; recent college graduates considered.

• Degree in Information Technology or equivalent experience.
• High school diploma or equivalent acceptable.

• Travel to Valley City, ND as needed.
• 1st Shift schedule.
• Business casual dress code.