IT Support Intern

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Intern Technical Fargo, ND, US

3 days ago Requisition

Salary Range: $19.50 To $21.00 Hourly

PURPOSE OF POSITION:

The IT Support Intern provides front-line technical support for employees at Anchor Ingredients and North Freeze Dry. Reporting to the Senior Technical Lead, this part-time position primarily resolves help desk requests and assists with account administration, computers and other devices, and routine infrastructure tasks. The intern will gain hands-on experience across office and manufacturing settings while following documented procedures and working within approved access and supervision levels.

RESPONSIBILITIES:

Help desk and employee support

• Respond to requests through the ticketing system; gather details, troubleshoot, record actions and resolutions, and escalate issues when needed.
• Support Windows laptops and desktops, printers, phones, and conference room technology, including setup and basic troubleshooting.
• Help employees use Outlook, Teams, One Drive, SharePoint, and other approved applications; explain solutions in clear, practical terms.

Accounts and access

• Assist with creating, changing, and disabling accounts in Active Directory and Microsoft 365 according to approved requests and documented procedures.
• Support onboarding and offboarding checklists, including group membership, distribution lists, shared mailboxes, and license assignments; verify approvals before changing access.

Equipment and systems

• Prepare and configure computers for new or existing employees; update equipment records and coordinate the secure return, wiping, and reuse of devices.
• Assist with approved software deployments, patches, and device updates through the remote monitoring and management system.
• Under the direction of the Senior Technical Lead, help review server alerts, backup status, storage capacity, and service health, and assist with routine maintenance.
• Assist with basic network and physical security system tasks, such as cable organization, access point checks, and authorized camera or badge system administration.

Documentation and projects

• Maintain accurate ticket notes, hardware inventory, user instructions, and internal IT procedures.
• Participate in system rollouts, migrations, and cleanup projects; follow change, security, and safety procedures when working at either site.
• Protect confidential company and employee information, use assigned access only for authorized work, and promptly report suspected security issues.

QUALIFICATIONS:

The ideal candidate will possess the following:

• Currently pursuing, or recently completed, a degree or certificate in information technology, computer science, networking, cybersecurity, or a related field; equivalent practical experience will be considered.
• Familiarity with Windows 10 or 11 and Microsoft 365 applications, with the ability to learn new tools and documented processes.
• Strong customer service, communication, organization, and troubleshooting skills; ability to prioritize requests and ask for guidance when appropriate.
• Sound judgment when handling confidential information and administrative access; attention to detail when documenting work.
• Valid driver’s license and reliable transportation for occasional travel between company locations.

Preferred experience

• Exposure to Active Directory, Microsoft Entra , Microsoft 365 administration, or a help desk ticketing system.
• Basic knowledge of networking concepts such as DNS, DHCP, TCP/IP, and VLANs; familiarity with Power Shell is a plus.
• Relevant coursework or progress toward CompTIA A+, Network+, Security+, or Microsoft certifications.

WORK…