IT Help Desk Supervisor
Listed on 2026-10-11
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IT/Tech
HelpDesk/Support
At Cornerstone Bank, we do more than banking - we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We’re driven by innovation, honesty, and a deep respect for our customers’ time and trust.
Job DetailsJob Title:
IT Help Desk Supervisor
Location:
Bismarck, ND or Fargo, ND
Employment Type:
Full-Time
The IT Help Desk Supervisor bridges the gap between frontline IT technicians and business stakeholders. The role focuses on optimizing support efficiency, enforcing Service Level Agreements (SLAs), and cultivating a customer-first support culture.
What We’re Looking For- Demonstrated leadership and management skills
- Excellent verbal and written communication skills
- Ability to identify and resolve computer system malfunctions and operations problems
- Ability to work a flexible schedule and travel as required
Associate’s degree in Computer Information Technology or a related field, or 6 years of Help Desk experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Why Join Us- People-first culture with real responsibility
- An innovative approach to banking
- Development opportunities for continual growth
- Competitive Pay and a Comprehensive Benefits Program
- Incentive Compensation Plan
Pre-employment background and credit screening are required for this position.
EOE, Including Disability/Vets
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