IT Support Intern

The IT Support Intern provides front-line technical support for employees at Anchor Ingredients and North Freeze Dry. Reporting to the Senior Technical Lead, this part-time position primarily resolves help desk requests and assists with account administration, computers and other devices, and routine infrastructure tasks. The intern will gain hands‑on experience across office and manufacturing settings while following documented procedures and working within approved access and supervision levels.

The IT Support Intern provides front-line technical support for employees at Anchor Ingredients and North Freeze Dry. Reporting to the Senior Technical Lead, this part-time position primarily resolves help desk requests and assists with account administration, computers and other devices, and routine infrastructure tasks. The intern will gain hands‑on experience across office and manufacturing settings while following documented procedures and working within approved access and supervision levels.

• Respond to requests through the ticketing system; gather details, troubleshoot, record actions and resolutions, and elevate issues when needed.
• Support Windows laptops and desktops, printers, phones, and conference room technology, including setup and basic troubleshooting.
• Help employees use Outlook, Teams, One Drive, SharePoint, and other approved applications; explain solutions in clear, practical terms.

• Assist with creating, changing, and disabling accounts in Active Directory and Microsoft 365 according to approved requests and documented procedures.
• Support onboarding and offboarding checklists, including group membership, distribution lists, shared mailboxes, and license assignments; verify approvals before changing access.

• Prepare and configure computers for new or existing employees; update equipment records and coordinate the secure return, wiping, and reuse of devices.
• Assist with approved software deployments, patches, and device updates through the remote monitoring and management system.
• Under the direction of the Senior Technical Lead, help review server alerts, backup status, storage capacity, and service health, and assist with routine maintenance.
• Assist with basic network and physical security system tasks, such as cable organization, access point checks, and authorized camera or badge system administration.

• Maintain accurate ticket notes, hardware inventory, user instructions, and internal IT procedures.
• Participate in system rollouts, migrations, and cleanup projects; follow change, security, and safety procedures when working at either site.
• Protect confidential company and employee information, use assigned access only for authorized work, and promptly report suspected security issues.

The ideal candidate will possess the following:

• Currently pursuing, or recently completed, a degree or certificate in information technology, computer science, networking, cybersecurity, or a related field; equivalent practical experience will be considered.
• Familiarity with Windows 10 or 11 and Microsoft 365 applications, with the ability to learn new tools and documented processes.
• Strong customer service, communication, organization, and troubleshooting skills; ability to prioritize requests and ask for guidance when appropriate.
• Sound judgment when handling confidential information and administrative access; attention to detail when documenting work.
• Valid driver’s license and reliable transportation for occasional travel between company locations.

• Exposure to Active Directory, Microsoft Entra , Microsoft 365…