DeskSide IT Support Contractor

Position: Desk Side IT Support Contractor (2 Openings)

Company: Confidential

Location: Fargo, North Dakota — Onsite

Employment Type: Contract

Schedule: Normal Business Hours

We are seeking two onsite Desk Side IT Support Contractors to assist an existing IT support team in Fargo, ND. The role involves troubleshooting Windows computers, setting up hardware and software, supporting employees with everyday technical issues, and maintaining accurate equipment records. Contractors will also prepare computers for new employees, process returned equipment, and update support tickets. Success requires basic technical knowledge, dependable follow‑through, effective communication, and a willingness to learn.

The focus is on providing reliable, hands‑on technical support while following established procedures.

Purpose: Help employees stay productive by resolving everyday computer problems and ensuring their equipment works properly. This position contributes directly to the effectiveness of the onsite IT support team.

Growth: Gain practical experience in desktop support, computer deployment, troubleshooting, and IT service operations. The assignment provides opportunities to apply existing technical skills and develop greater familiarity with enterprise IT support processes.

Motivators: This opportunity is suited to someone who enjoys hands‑on computer work, helping people, solving problems, and learning new technologies. The variety of technical support and equipment‑related responsibilities makes it particularly relevant for someone building a career in IT.

• 1. Deliver Reliable Onsite Technical Support During the contract assignment, troubleshoot and resolve basic Windows 10/11, computer hardware, Microsoft 365, software, networking, and Wi‑Fi issues for onsite employees. Provide clear communication and dependable follow‑through while working with the Desk Side team. Performance will be evaluated based on the successful handling of assigned support requests, accurate documentation, and adherence to established support procedures.
  
  Approved AI‑assisted troubleshooting resources may be used where available.
• 2. Prepare and Maintain Employee Computer Equipment Throughout the assignment, configure and prepare laptops, desktops, monitors, docking stations, and required software for employee use. Support new employee computer preparation and basic PC deployment activities using established instructions. Success will be measured through completed equipment setups, correct configurations, and the identification and correction of setup issues.
• 3. Maintain Accurate IT Support and Equipment Records Throughout the contract, document support activities, process returned equipment, and maintain accurate computer inventory information. Ensure assigned tickets and equipment records reflect the status of work performed. Performance will be evaluated based on the completeness, accuracy, and timeliness of ticket and inventory updates. Approved automation tools may help streamline documentation where permitted.

• 1. Learn Support Procedures and Workflows At the start of the assignment, review the Desk Side team's written procedures, support processes, and equipment‑handling instructions. Become familiar with how support tickets are assigned, updated, and completed. Demonstrate the ability to follow documented instructions while performing assigned tasks throughout the contract.
• 2. Set Up Employee Computers and Workstations During the initial phase of the assignment and as new requests arise, prepare laptops, desktops, monitors, and docking stations for employee use. Install required software and verify that equipment…