HVAC TB Service Manager

Join to apply for the HVAC TB Service Manager role at Johnson Controls.

$89,000 – $119,000 per year.

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams support a multitude of industries worldwide, offering opportunities for meaningful work projects and learning. We strive to provide employees with holistic support, focusing on physical, financial, and emotional wellbeing.

Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard.

• Competitive salary
• Paid vacation, holidays, and sick time – 15 days of vacation in the first year
• Comprehensive benefits package including 401(k), medical, dental, and vision care – available day one
• Extensive product and on‑the‑job/cross‑training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out:

Under general direction, this position manages a truck‑based service business, grows the labor and material business including revenue, gross margin, and service asset management. Deployes and maintains standardized tools, systems, and support for the Service Team. Manages resources to maximize customer satisfaction, improve productivity, and profitability. Effectively recruits, develops, and retains employees. Ensures overall operational excellence and service growth.

• Set and monitor goals for overall team growth and profitability.
• Lead the efforts of the Service Team to ensure productivity, consistency, and quality.
• Respond and assist with the closure of warranty‑related issues.
• Manage customer relationships and drive issue resolution.
• Assist with monthly forecasting and management of overhead accounts.
• Maintain optimum team staffing levels through labor forecasting, planning, and management.
• Recruit, hire, and retain team staff.
• Work with direct reports and Team Technical Leads to create effective development performance plans.
• Communicate clear performance expectations, conduct quarterly one‑on‑one meetings and annual performance reviews for direct reports.
• Approve timesheets for direct reports, ensuring pre‑job checklists, daily debriefing, and monthly Near Misses are completed in a timely manner.
• Perform all other necessary management tasks related to bookings, accounts payable and accounts receivable.
• Take responsibility for safety performance and program compliance.
• Assist Service Team in identifying and actively pursuing opportunities for additional work through change orders.
• Develop and maintain long‑term relationships with contractors, clients, consultants, and subcontractors.

As a leader, you will need to communicate effectively with both internal and external customers, verbally and in writing. Whether working independently or as part of a team, you will take ownership of issues and resolutions. You are comfortable simultaneously handling a large and diverse number of tasks with tact, cooperation, and persistence. Your proven organizational and time‑management skills mean you’re able to regroup as priorities and objectives change.

Customer satisfaction is your priority.

• College degree or equivalent combination of education and experience.
• Minimum of 10 years’ experience in the HVAC field.

• Bachelor’s degree in a technical field.
• 5 years of supervisory experience and 1–2 years of related site coordination and project management experience.
• 5 years field experience in HVAC and/or building controls systems, including knowledge of digital HVAC controls.
• Experience using service‑management software and financial accounting systems.
• Excellent verbal and written communication skills.
• Strong computer skills in a Microsoft Office environment.
• Strong interpersonal and collaboration skills; ability to positively represent Johnson Controls and communicate with others at varying technical levels.

HIRING SALARY RANGE: $89,000 – $119,000. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location, and alignment with market data.

Mid‑Senior level

Full‑time

Management and Manufacturing

Industrial Machinery Manufacturing