Service Manager

Service Manager – Fargo, ND

Sunbelt Rentals strives to be the customer’s first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Our employees are our greatest asset, and our expertise and service truly distinguish us from the competition.

As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner.

• Manage the repair and maintenance of company owned and customer equipment, including organization of yard status (Ready to Rent, Returned, Down)
• Prepare work schedules and handle service calls to meet customer needs and assure equipment availability.
• Order parts to maintain adequate supplies.
• Provide training and assistance to staff mechanics.
• Work with equipment vendors to learn maintenance requirements of new equipment added to inventory.
• Evaluate equipment after repairs, maintenance or safety checks.
• Document equipment status before and after rental.
• Handle customer complaints regarding equipment condition or operation.
• Promote safety awareness and perform quality control checks.
• Maintain organized equipment service records and update, create, close, and bill work orders.
• File warranty claims in a timely fashion, commission new equipment, and manage parts inventory.
• Dispose of solid and hazardous material waste.
• Prepare equipment service, fleet status, open work order, warranty claim, inventory, financial, and performance reports.
• Perform other duties as assigned by the manager.

• Valid driver’s license.
• Extensive experience in repair and maintenance of self‑propelled platforms and lifts.
• Knowledge of work planning and scheduling and supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective on maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

Requires bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors as required by the job. Reasonable accommodations may be made to comply with applicable laws.

Base Pay Range: $52,440.00 – $62,272.50. Starting rate may vary based on factors such as location, education, training, and/or experience.

• Health, Dental, and Vision plans
• 401(k) Match
• Volunteer time off
• Short‑term and long‑term disability
• Accident, Life, and Travel insurance; flexible spending
• Tuition reimbursement options
• Employee Assistance Program (EAP)
• Length of Service awards

Paid time off: 12–25 vacation days (depending on years of service), 5 sick days, 6 holidays, 2 half‑day holidays, 2 floating holidays, 1 inclusion day, 1 volunteer day.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Retail

Sunbelt Rentals is an Equal Opportunity Employer – Minority/Female/Disabled/Veteran and any other protected class.

Training and career development are available. Veterans encouraged to apply.

For more information on our benefits and to join our Talent Network, please visit Sunbelt Rentals Careers.