Senior Program Manager

Senior Program Manager

Position Summary

The purpose of this role is to implement the Alzheimer’s Association’s program delivery and growth strategy to reach more people with volunteer‑delivered programs. The Senior Program Manager is responsible for leading staff, identifying, recruiting, engaging and growing volunteers and community partners while meeting Association best practices to achieve growth goals and benchmarks. This position will partner with all other mission pillars of the Alzheimer’s Association (Public Policy, Development, Concern and Awareness, Health Systems and Operations) to assist in reaching strategic goals in all areas.

The position is responsible for serving designated counties in Eastern North Dakota, including Cass, Ransom, Sargent and Richland, and may provide services in other areas of ND, as needed, and covers Clay County in MN. The position is partially grant funded and will help to fulfill requirements of a contract with the North Dakota Department of Health and Human Services, Aging Services Section.

Travel will be required whenever virtual delivery is not possible.

• Lead care and support operations, program staff and volunteers in Eastern North Dakota.
• Partner with all ND program staff to track progress on ND Contract and Care and Support Key Performance Indicators to achieve all goals.
• Attend and actively participate in all appropriate meetings and discuss programmatic challenges and successes on an ongoing basis with the Care & Support team.
• Conduct ongoing community assessments through Community Forums, as appropriate, in each market to ensure that volunteer‑led programs are aligned with community needs and offered where demand is high.
• Recruit, train and lead volunteers to deliver and grow programs in designated markets. Provide ongoing technical assistance, coaching and support. Ensure accountability by regularly monitoring volunteer impact and taking action to improve volunteer performance.
• Manage and maintain a portfolio of high‑impact community partners using a relationship sales approach to grow the Association’s program reach. Expand collaborative agreements with current partners in community networks, organizations, service providers, nonprofits and faith institutions, and establish new community partnerships beyond the Alzheimer’s Association’s traditional partners.
• Create urgency for our cause by promoting a full‑mission value proposition to support Alzheimer’s Association campaigns such as quality care, fundraising and advocacy efforts throughout designated communities.
• Model and foster behaviors that contribute to a culture that values the staff/volunteer/community partnership and is consistent with the Association’s goals, best practices, and core values.
• Ensure timely and accurate reporting of program, community impact and volunteer performance data as well as grant‑funded projects (where applicable).
• Partner with all mission pillars (Public Policy, Development, Concern and Awareness, Health Systems, and Operations) to advance internal key performance indicators. Examples may include recruiting advocates, providing media interviews, and advancing the Association’s health systems strategy.
• Provide support to the ND Program Director and other staff, as needed with all activities.
• Travel to communities in eastern North Dakota to provide programs and services whenever virtual or volunteer programming is unavailable.
• Establish rapport and engage with individuals using clinical practice strategies to assess needs and determine appropriate interventions and resources as needed.
• Other duties as assigned.

• Master’s degree in social work (or Master’s in Counseling, Gerontology, or Family Therapy) + 1 year experience required.
• Preferred:
  Master’s degree in social work (or Master’s in Counseling, Gerontology, or Family Therapy) and licensure (LSW, LCSW, LPC, LCPC) + 2 – 3 years experience.
• Excellent interpersonal and verbal/written communication skills.
• Strong presentation skills and previous experience as a public speaker or educator.

• Strong staff and project management skills.
• Proven success in building and…