Account Manager

Key Responsibilities:

• Own increases in client satisfaction within designated market vertical among mid‑market accounts, ensuring projects are delivered well and achieve intended results
• Stay abreast of client needs, anticipating any challenges and proactively proposing relevant offerings to ensure ongoing engagement
• Craft and implement an annual sales strategy to drive increases in client spend. Lead the existing account sales process including conducting ongoing discovery, advocating for solutions and projects that fit client’s long‑term roadmap, and closing deals

• Inform Go To Market Strategy:
  Capture key success factors, best practices, and challenges and relay back to Marketing, Product, and Delivery functions to improve Enavate’s overall approach
• Market Awareness:
  Stay informed on industry trends and evolving client needs within given vertical to improve engagement and satisfaction
• Client Service:
  Conduct credible and engaging quarterly business reviews (QBRs) with clients, including executive‑level attendees, to track adoption, satisfaction, and long‑term roadmaps
• Project Management:
  Leverage and improve upon best practices in QBRs, developing proposals, navigating client’s buying process, and coordinating internal resources & stakeholders across an often iterative sales process

• Experience:
  
  Demonstrated success in account management with a focus on SaaS or partner sales through increases in total customer spend via cross‑sell or upsell. Experience managing mid‑market ($25M - $500M in total revenue) businesses is preferred
• Industry Knowledge:
  Deep understanding of ERP and CRM solutions, preferably within the Professional Services or Manufacturing + Distribution verticals, with a solid grasp of the Microsoft ecosystem
• Strategic Thinker:
  Ability to develop and execute strategic plans that drive results, with a focus on both client satisfaction and revenue growth
• Action Orientation:
  Demonstrated persistence generating cross‑sell and upsell opportunities to existing clients, identifying and owning all post‑close sales opportunities
• Communication
  
  Skills:
  
  Excellent interpersonal and communication skills, capable of building relationships with clients and stakeholders at all levels

Enavate is an Equal Opportunity Employer. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age and any other protected characteristic. Accommodation requests can be made at any stage of the recruitment process and during employment by contacting our Talent Acquisition team.