Security Associate

Job Details:

Job Location:

Fargo, ND 58102, Position Type:
Part Time, Security Associate Job Description

Position:
Security Associate

Department:
Thrift Store

Reports to:

Thrift Store Manager

FLSA Classification:
Non-exempt

Full-time/part-time:
Part-time, 20 hours per week, Monday-Friday, ideally from 3:15 - 7:15 pm (with flexible start time), occasional Saturday coverage

The Security Associate is responsible for helping maintain a safe, secure, welcoming, and orderly environment for customers, donors, employees, volunteers, program participants, and New Life Center property. The primary focus of this position is to provide a visible and approachable security presence on the sales floor, remain alert to potential security concerns, respond to disruptive or concerning behavior, assist with de-escalation and incident response, and maintain a safe and orderly store environment.

While maintaining an active security presence, the Security Associate will assist with sales floor responsibilities including customer service, stocking, merchandising, store organization, and other retail duties as assigned. The Security Associate will be cross-trained in Sales Associate functions to provide additional store support based on operational and security needs.

At New Life Center, our work is rooted in our Christian faith and driven by our mission to guide people experiencing homelessness or addiction toward holistic transformation through the love of Jesus. Every role contributes to this ministry and advances our shared vision. Our team members are followers of Jesus Christ, affirm our Statement of Faith, and demonstrate our BEACON values—Bring Your Best, Engage with Empathy, Act in Unity, Choose Humility, Offer Hope, and Never Stop Growing—in the way they serve guests, support one another, and represent New Life Center each day.

• Maintain a visible, attentive, and approachable security presence primarily on the sales floor, regularly circulating and observing customer activity.
• Monitor security cameras, surveillance systems, and alarms as assigned, and respond appropriately to observed concerns.
• Respond promptly to security incidents and employee requests for assistance, using calm and respectful crisis intervention and de-escalation techniques.
• Address individuals engaging in unsafe or prohibited behavior or violating store policies, and direct individuals to leave the store or property when warranted.
• Exercise sound judgment and make appropriate decisions within established policies and procedures, including when store management is not present.
• Contact New Life Center’s Safety Team, law enforcement, fire, or emergency responders when circumstances warrant.
• Stay current on applicable safety and security procedures.
• Maintain accurate incident reports and communicate significant incidents or ongoing concerns to the Thrift Store Manager and appropriate leadership.
• Maintain a safe, welcoming, and orderly environment while treating all individuals with dignity and respect.

• Conduct an end-of-day security check of the building and designated interior and exterior areas.
• Verify doors, storage containers, and other designated areas are properly secured at closing.
• Identify and respond appropriately to evidence of tampering, damage, unauthorized access, or other security concerns.
• Ensure the facility is secured according to established closing procedures.
• Accompany closing employees to their vehicles at the end of the evening.
• Identify and report facility, lighting, or other conditions that may create a safety or security concern.
• Maintain accountability for assigned security…