Withdrawal Management Coordinator

Scope of Responsibility

The Program Coordinator uses professional knowledge and skills to serve and assist guests and others who may be referred to other providers, maintains data related to programming, and promotes a comprehensive drop‑in service component. The Coordinator provides work direction for Shelter Advocates and may act as a Shelter Advocate or Team Lead as necessary.

• Performs a variety of tasks that enhance the quality of life for guests, including collaboration with local agencies and individualized guidance and determination of what assistance they may need.
• Works with shelter employees and provides information for staff meetings.
• Attends community meetings and events related to homelessness; actively works with other agencies on homelessness prevention programs.
• Focus on building relationships with guests; this includes but is not limited to meeting basic needs, identifying additional needs based on their current situation, being available to answer questions, and assisting with problem solving, while demonstrating empathy and acceptance.
• Utilizes strategies consistent with the Harm Reduction philosophy when working with shelter guests; effectively manages crisis and conflict situations.
• Manages crisis and conflict situations; reports and relays information appropriately.
• Completes required training and developmental activities, including continuous learning about issues regarding homelessness and availability of social support systems.
• Maintains HMIS and program data related to everyday operations and programming, individual programs and guest follow‑up.
• Communicates courteously and professionally and maintains working relationships with others in carrying out job functions.
• Assists the Executive Director and Assistant Director in developing and maintaining positive working relationships with all shelter employees, homeless network affiliates, law enforcement, and other relevant parties.
• Interacts with the public, vendors or across departments occasionally includes negotiations involving convincing the other party to do something to achieve a basic work‑related objective.
• Communications include responsibility for maintaining relationships that are key to the operation and sustainability of the shelter.
• Continuously develops understanding and knowledge of area resources in order to refer and connect guests to services, and build drop‑in services component.
• Maintains strong connections with other social service agencies, healthcare providers and public safety in order to provide appropriate referrals and obtain services.
• Performs community education and outreach in order to foster strong relationships and support for the shelter mission.
• Performs all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices.
• Knows and follows department and city rules as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss.
• Wears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing work.
• Uses protective measures when administering first aid to clients or searching persons or their belongings.
• Ensures that others in the shelter use proper protective equipment.
• When potentially unsafe conditions are observed makes efforts to avoid or correct them if they are controllable, seeking outside assistance as needed.
• Performs other duties and activities as assigned.

The job requires a bachelor’s degree in social work, human services, counseling, or related field and a minimum of three years of experience in a related field such as working with low income and homeless populations, chemical dependency, and/or mental health programs. The job requires a valid driver’s license.

• Ability to communicate effectively in both verbal and written forms, and have strong public relations skills.
• Knowledge of local, state and federal laws, regulations and codes relating to social service activities.
• Ability to supervise personnel in a manner conducive to efficient performance…