Withdrawal Management Coordinator

The Program Coordinator works with shelter guests by providing information, referrals, and follow‑up to other agencies and services. Work includes developing relationships with community agencies, developing on‑site drop‑in services, and working on homeless prevention with guests and the community. The Gladys Ray Shelter is a free shelter for unaccompanied homeless adults regardless of physical or emotional conditions. Short‑term goals are to provide and enhance safe emergency shelter and to meet the immediate needs of homeless persons that cannot access other shelter options in the community.

The shelter’s long‑term goal is to provide and enhance resource services, programming and assistance to move participants beyond homelessness and poverty toward sustainable independent living. The shelter seeks to be a single point of outreach and coordinates on‑site services for shelter guests. The shelter also maintains a broad network of community resources supportive of efforts to assist the homeless.

The Program Coordinator uses professional knowledge and skills to serve and assist guests and others who may be referred to other providers, maintains data related to programming, and promotes a comprehensive drop‑in service component. The Coordinator provides work direction for Shelter Advocates and may act as a Shelter Advocate or Team Lead as necessary.

• Enhance the quality of life for guests through collaboration with local agencies and individualized guidance.
• Provide information for staff meetings and attend community meetings and events related to homelessness.
• Build relationships with guests, meeting basic needs, identifying additional needs, answering questions, and assisting with problem solving while demonstrating empathy and acceptance.
• Utilize strategies consistent with the Harm Reduction philosophy when working with shelter guests.
• Effectively manage crisis and conflict situations and report and relay information appropriately.
• Complete required training and developmental activities, including continuous learning about issues regarding homelessness and availability of social support systems.
• Maintain HMIS and program data related to everyday operations and programming, individual programs and guest follow‑up.
• Communicate courteously and professionally and maintain working relationships with others in carrying out job functions.
• Assist the Executive Director and Assistant Director in developing and maintaining positive working relationships with all shelter employees, homeless network affiliates, law‑enforcement, and other relevant parties.
• Continuously develop an understanding and knowledge of area resources to refer and connect guests to services, and build the drop‑in services component.
• Maintain strong connections with other social service agencies, healthcare providers and public safety to provide appropriate referrals and obtain services.
• Perform community education and outreach to foster strong relationships and support for the shelter mission.
• Perform all job duties in compliance with safety guidelines and maintain an ongoing awareness of safety practices.

The job requires a bachelor’s degree in social work, human services, counseling, or a related field and a minimum of three years of experience in a related field such as working with low‑income and homeless populations, chemical dependency, and/or mental health programs. The job requires a valid driver’s license.

• Ability to communicate effectively in both verbal and written forms and have strong public relations skills.
• Knowledge of local, state and federal laws, regulations and codes relating to social service activities.
• Ability to supervise personnel in a manner conducive to efficient performance and high morale.
• Ability to establish and maintain effective working relationships with others.
• Commitment to maintaining confidentiality and appropriate boundaries.
• Commitment to developing cultural competencies and respect for diversity and differences between people and groups.
• Ability to use Microsoft…