Financial Aid Specialist; Customer Service Specialist Intermediate

Financial Aid Specialist (Customer Service Specialist Intermediate)

Institution:
South Central College

Classification

Title:

Customer Svcs Specialist Int

Bargaining Unit / Union: 206: AFSCME
- Clerical and Office

City:
North Mankato

FLSA:
Non Job Exempt

Full Time / Part Time:
Full time

Employment Condition:
Classified
- Temporary (Fixed Term)

Salary Range: $21.12 - $28.01 per hour.

Job Description

The Temporary Full-time Financial Aid Specialist provides high-quality, professional customer service to internal and external customers while covering the front desk at the Student Affairs Center at the Faribault campus. This position exists to serve as a key service point for internal and external customers as general reception for the college as well as to provide necessary financial aid information. This position will have specific responsibility for scholarships, document processing, scanning, office support, and correspondence through various channels of communication.

This position will have a set work schedule and serve as administrative support to the Financial Aid department.

Responsibilities

• Provides customer service regarding inquiries.
• Provides excellent customer service at the Welcome Center front desk.
• Answers calls promptly and provide accurate information to callers or route calls appropriately.
• Determines needs and refers students to appropriate staff members.
• Assists students in navigating web sites for admission application and enrollment steps, course registration, entrance and exit loan counseling, loan applications, FAFSA completion, and completing other necessary processes on the web.
• Provides technical assistance to prospective, applicant and current students.
• Assist students with general information and issues regarding financial aid, admissions, policies and procedures to promote the understanding of college policy and procedures.
• Advise, investigate, problem solve and resolve questions and issues from prospective, current and previous students, parents, faculty, staff, other third parties and the public.
• Reviews students' records electronically using ISRS or other relevant software applications.
• Serve as the point of contact for the work study program at the Faribault Campus.
• Serve as the point of contact for the child care grant program at the Faribault Campus.

This position will have specific responsibilities for the financial aid aspects of the customer service center team, including but not limited to:

Scholarships

• Promote and record all outside scholarships, establishing a data base.
• Promote and record all application for South Central Foundation Scholarships.
• Verify eligibility prior to payment, credits and GPA, and other eligibility requirements.
• Assist in the selection process for the Foundation Scholarships.

Verification of Enrollment

• Maintain contact with servicers to inform them of address changes and last dates of attendance.
• Complete county and housing requests for financial aid and enrollment information forms.
• With the business office, support work to reduce accounts on the accounts receivable list.

Document Intake Tracking

• Review required forms to complete the financial aid verification/application process.
• Assists students with completing forms, reviews forms for accuracy and completeness, and forwards forms to the appropriate area for additional processing.
• Initiate tracking letter correspondence to request additional information from the student.
• Code receipt of financial aid documents being submitted for processing into the MnSCU ISRS system and scan documents into the Image Now electronic document storage system to assure compliance with the federal, state and local regulations concerning confidentiality and document storage. Assist in maintenance and updating of lmage
  
  Now system file folders and creation of work flows for document processing.

Outreach

• In collaboration with other financial aid staff, prepares materials for workshops including applications, workshop handouts and presentation materials. Schedules seminars and workshops; assigns dates, facilities and presenters; assists students and evaluates financial aid applicant results.

Perform other duties as assigned to ensure the smooth functioning of the department, Student Affairs and the South Central College.

• Provides support to both campuses when needed.
• Perform administrative support to the Director and department to ensure the smooth functioning of the department.
• Provide general office management and supervision of work study students.
• Coordinate information…