Hybrid Customer Service Representative

At Affinity Plus every employee understands how their work affects our members experience and we strive to provide an experience that can't be found anywhere else. Great service starts with great employees and that is why we focus on providing not only the best place our members will ever bank but the best place our employees will ever work. Between our one of a kind culture, incredible benefits, and work/life balance;

we believe you will feel the Affinity Plus difference.

A Member Advisor with our Contact Center interacts with our members primarily through phone channels. In this role, a Member Advisor will assist members with every day transactions including deposits, cashing checks, transfers, etc… In addition this role will provide card support and assist members with Online Banking, all the while working to build strong and trusting relationships with our members.

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier’s checks
• Provide education to our members on self-serve options
• Verify endorsements and proper identification on deposit transactions
• Execute wire or ACH transferring of funds
• Instant issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
• Other duties as assigned

• 1+ years of customer service or professional experience working with people and/or cash handling experience required
• Aptitude to work independently as well as part of a team and ability to collaborate with others
• Strong verbal and written communication skills
• Time Management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment
• Ability and drive to provide exceptional service to members and employees
• Intermediate computer skills and the ability to navigate between multiple systems with ease
• Sitting 90-95% and standing 5-10% which is determined on your rotation within the branch
• Working at a computer 98% of the day, utilizing the phone
• Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion
• Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
• Lift, carry, push or pull up to approximately 50 pounds
• Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction

This is a full-time 40 hours/week position. Shift times may vary between 8am-5:30pm Monday-Friday and Saturday 8am-12pm. Consistent and reliable attendance is a required essential function of this role to meet the needs of the department/team and organization.

This is a Hybrid position and will have an in-person training period of at least 90 days in Faribault, MN. Ongoing, the position has the opportunity to work mostly virtual with a rotating full week in-person, in Faribault, MN, once every six weeks. Applicants should live within or near the Faribault community.

This position has a starting pay range of $17.05 — $21.55 per hour.

In alignment with our commitment to pay transparency, we are providing a good-faith estimate of the pay range for this position. This range reflects what we anticipate offering a successful candidate based on factors such as the role’s responsibilities, required qualifications, and relevant experience. The actual pay may vary depending on the selected candidate’s skills, experience, and other qualifications.

• Affinity Plus offers a comprehensive Total…