Financial Aid Specialist; Customer Svcs Specialist Intermediate; Temporary

• Job
• Location:
  
  Faribault, MN
• Telework Eligible:
  No
• Full/Part Time:
  Full-Time
• Regular/Temporary:
  Temporary
• Who May Apply:
  Open to all qualified job seekers
• Date Posted: 10/31/2026
• Closing Date: 11/06/2026
• Hiring Agency/Seniority Unit: MN St Colleges & Universities / S Central TC-Mankato-AFSCME
• Division/Unit:
  MnSCU S Cntrl Mankato TC / MnSCU S Cntrl Mankato TC Class
• Appointment Type:
  Temporary, Full-time
• Work Shift/
  
  Work Hours:
  
  Day Shift 8:00am - 4:30pm
• Days of Work:
  Monday
  - Friday
• Travel Required:
  
  No
• Salary Range: $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually
• Classified Status:
  Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area:
  Financial Aid, Faribault Campus
• Anticipated
  
  Start Date:
  
  11/23/2026
• End Date: 11/23/2027
• FLSA Status:
  Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities:
  No

Job Class:
Customer Service Specialist, Intermediate

Working Title:
Financial Aid Specialist (Customer Svcs Specialist Intermediate) - Temporary Full-Time

Agency:
Minnesota State

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

The Temporary Full-time Financial Aid Specialist provides high-quality, professional customer service to internal and external customers while covering the front desk at the Student Affairs Center at the Faribault campus. This position exists to serve as a key service point for internal and external customers as general reception for the college as well as to provide necessary financial aid information. This position will have specific responsibility for scholarships, document processing, scanning, office support, and correspondence through various channels of communication.

This position will have a set work schedule and serve as administrative support to the Financial Aid department.

• Provides customer service regarding inquiries.
• Provides excellent customer service at the Welcome Center front desk.
• Answers calls promptly and provide accurate information to callers or route calls appropriately.
• Determines needs and refers students to appropriate staff members.
• Assists students in navigating web sites for admission application and enrollment steps, course registration, entrance and exit loan counseling, loan applications, FAFSA completion, and completing other necessary processes on the web.
• Provides technical assistance to prospective, applicant and current students.
• Assist students with general information and issues regarding financial aid, admissions, policies and procedures to promote the understanding of college policy and procedures.
• Advise, investigate, problem solve and resolve questions and issues from prospective, current and previous students, parents, faculty, staff, other third parties and the public.
• Reviews students' records electronically using ISRS or other relevant software applications.
• Serve as the point of contact for the work study program at the Faribault Campus.
• Serve as the point of contact for the child care grant program at the Faribault Campus.
• This position will have specific responsibilities for the financial aid aspects of the customer service center team, including but not limited to:

• Promote and record all outside scholarships, establishing a data base.
• Promote and record all application for South Central Foundation Scholarships.
• Verify eligibility prior to payment, credits and GPA, and other eligibility requirements.
• Assist in the selection process for the Foundation Scholarships.

• Maintain contact with servicers to inform them of address changes and last dates of attendance.
• Complete county and housing requests for financial aid and enrollment information forms.
• With the business office, support work to reduce accounts on the accounts receivable list.

• Review required forms to complete the financial aid verification/application process.
• Assists students with completing forms, reviews forms for accuracy and completeness, and forwards forms to the appropriate area for additional processing.
• Initiate tracking letter correspondence to request additional information from the student.
• Code receipt of financial aid documents being submitted for…