Viaduct Park Guest Services

Under the direction of the Recreation Coordinator, assists with the front desk area, answer phones, greeting customers, running daily concessions, event rental support, special events, and daily cleaning.

• Assist with implementation and support of special events and rentals.
• Register patrons for activities, book reservations and collect appropriate fees.
• Perform as a responsible steward of the public trust and strive for excellence in public service, enhancing the quality of life for all.
• Act in a civil, respectful manner at all times to management, co-workers and patrons.
• Communicate effectively and courteously with patrons and staff about all areas.
• Ability to quickly build trust and rapport with patrons.
• Present a neat and professional appearance and demeanor at all times when representing the City.
• Monitor building and enforce City and Department policy, ordinance, rules and procedures.
• Ability to maintain accurate customer records.
• Accurate completion of required paperwork and documentation.
• Request supplies.
• Ensure the safety of all participants, checking for proper equipment usage and appropriate attire.
• Keep equipment safe, orderly and in sanitary condition.
• Report needed repairs and maintain equipment to assure efficient operation.
• Perform janitorial and other physical duties as required.
• Must be able to work flexible schedules, including early mornings, evenings and weekends.
• Other duties as may be assigned.
• Maintain front desk organization.
• Resolve patron questions and concerns promptly and follow up.

• Highly organized and efficient multi-tasker.
• Previous experience preferred.
• Flexible and independent worker with high-energy, self-motivation, enthusiasm and service-oriented spirit.
• Willingness to assist all patrons and exhibit patience and caring for all abilities.
• Must be 16 years of age or older.
• Ability to effectively interact with all levels of co-workers, management staff and the public.
• Ability to use all office machines such as personal computer (basic software MS Word/Excel), calculator, phone and photocopier.
• Ability to maintain an acceptable attendance history.

Recreation Coordinator

While performing the duties of this job, the employee is frequently required to walk, sit and talk or hear use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works in indoors. The noise level in the work environment is usually quiet while in the office.

The City of Faribault conducts a thorough pre-employment process for incumbents joining the organization. This process may include professional reference checks, employment verification, assessment testing, criminal history check, and driver’s check (must have valid Driver’s License and excellent driving record). All final candidates must successfully complete and pass the City’s evaluation of all pre-employment results before their first day of employment.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change.