Account Executive, Commercial Lines

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work, think of Gallagher.

Assured Partners is a leading insurance brokerage that prides itself on delivering more than insurance expertise. Our teams provide the highest level of service, tailored solutions, and forward‑thinking risk management strategies that truly set us apart. With a culture based on integrity, collaboration, and technical excellence, we are proud to offer our clients, and our employees, the very best in the insurance industry.

As part of Gallagher, you will be joining a team that delivers more than policies; you will provide proactive risk management consulting, innovative solutions, and an unmatched level of client service.

• Client Support
  • Lead meetings with clients, including meetings at client locations.
  • Responsible for providing comprehensive client support and acts as main client contact for book of business.
  • Effectively manage difficult client communications including loss of coverage, claim denials, unfavorable underwriting and other challenging renewal scenarios.
• Account Management
  • Negotiate and sell lines of insurance to clients to round out accounts as appropriate. May design insurance and risk management plans for clients as assigned and directed by Agency management.
  • Own all audit, review and claims processes for assigned book of business.
  • Analyze data to draft client service plans, stewardship reports, and other meaningful reports tailored to the needs of the client and circumstances of the presentation.
• Insurance Expertise
  • Develop and maintain strong personal relationships with appropriate insurance carrier personnel. Proficient in underwriting practices; able to manage underwriting relationships.
  • Fluent in the client’s industry and current events that can modify the coverages needed.
  • Review changes in carrier offerings and policies and relay information to the larger service team.
• Leadership
  • Mentor or formally direct the work of more junior team members including Account Coordinators, Account Managers, and Senior Account Managers.
  • Facilitate and collaborate with account team on the agency’s renewal strategy.
• Client Strategy
  • Provide clients with Insurance Coverage Review and reviews methods of handling risks. Identify and explain gaps in coverage. Work with the producer to write new business.
  • Attend carrier functions to learn new coverage options and risk assessment strategies.
  • Conduct book reviews to determine which accounts need an in‑person risk assessment or client meeting to support agency retention.
• Other duties as assigned.
• Some travel may be required.

• Required: Bachelor's degree with 3+ years client service and/or claims management experience – or High School degree/GED with 8+ years client service and/or claims management experience. Producer’s License. Ability to travel up to 25% of the time. Proficiency in Microsoft Office. Appropriate licensing as required.
• Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.
• Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self‑directed manner.

We offer a competitive and comprehensive compensation…