Director, Quality

Director, Quality

Tru Vue Inc.

The Director of Quality – Manufacturing (Customer Focus) is responsible for driving product and process excellence across the organization with a strong emphasis on meeting customer expectations and enhancing satisfaction. This role leads quality assurance and control efforts in a manufacturing setting while ensuring that customer feedback, complaints, and quality requirements are systematically addressed and used to drive continuous improvement. The leader will be a key advocate for the voice of the customer throughout the product lifecycle.

• Lead the development and execution of a customer-focused quality strategy across manufacturing operations.
• Build and lead a high-performing quality team across multiple sites; coach, mentor, and develop local quality managers and engineers.
• Foster a culture of accountability, transparency, and customer-centric quality throughout the organization.
• Serve as the primary liaison between the quality team and customers to resolve quality issues and ensure compliance with their specifications and expectations.
• Analyze customer complaints, returns, and satisfaction surveys to drive root cause analysis and continuous improvement initiatives.
• Develop and manage quality metrics that reflect both internal performance and customer experience (e.g., PPM, OTIF, NCR trends, customer scorecards).
• Lead Quality Reviews, Bowler chart reviews, and collaborate on product and process audits.
• Oversee audits and quality reviews with key customers and manage responses to corrective action requests (CARs).
• Work closely with Sales, Customer Service, Engineering, and Production to ensure product quality meets or exceeds customer requirements.
• Drive supplier quality programs to ensure purchased components meet quality and customer standards.
• Implement and maintain compliance with relevant quality certifications (e.g., ISO 9001, IATF 16949, AS9100).
• Identify systemic risks and develop mitigation plans to protect brand integrity and operational consistency.
• Champion data-driven decision-making using statistical analysis, SPC, Six Sigma, and/or Lean methodologies.
• Use Lean, Six Sigma, or similar methodologies to enhance product quality and reduce customer complaints.
• Evaluate and recommend new quality tools, automation, and digital platforms for modernizing quality operations.

• Bachelor’s degree in Engineering, Manufacturing, or a related technical field (Master’s degree a plus).
• 10+ years of experience in a manufacturing quality leadership role, with a strong track record of customer engagement.
• Deep understanding of customer quality requirements in manufacturing environments.
• Knowledge of quality systems and standards (e.g., ISO 9001, IATF 16949, AS9100).
• Experience with customer audits, scorecards, and continuous improvement based on customer feedback.
• Six Sigma certification (Black Belt preferred), CQE, or similar quality credentials.
• Strong leadership, interpersonal, and communication skills with a collaborative mindset.
• Proven experience working directly with customers to resolve complex quality issues.

• Office and manufacturing floor setting.
• Travel for customer site visits, audits, or issue resolution.

$140,000 - $160,000

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
• Incentive Plans
• 401(k) with employer contribution and match
• Employee Stock Purchase Plan with employer match
• Paid Time Off (Vacation and Sick Time)
• Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellness Program
• Training and Career Progression

Apogee and our brands are an Equal Opportunity Employer.

• Director

• Full-time

• Quality Assurance

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