Director, Quality

Director, Quality page is loaded## Director, Quality locations:
Faribault, MNtime type:
Full time posted on:
Posted 5 Days Agojob requisition :
JR109867

Tru Vue Inc.

Apogee Enterprises, Inc. (NASDAQ: APOG), was founded in 1949 and is headquartered in Minneapolis, MN.  Apogee is a growing, profitable company with annual revenues approaching $1.5 billion.  We provide distinctive metal and glass solutions for enclosing commercial buildings, and glass and acrylic solutions for picture framing and display applications. To learn more visit: .The Apogee
** Performance Surfaces
** segment has grown from $100M to $200M in revenue through a recent acquisition. Our brands in the Performance Surfaces portfolio develop and manufacture high-performance coated materials for a variety of applications, including wall décor, museums, graphic design, architectural interiors, digital display, and industrial flooring markets. We are the global leader in anti-reflective, conservation grade electrostatic dissipative, high-definition, and abrasion resistance coatings, that provide protection, innovative designs, and exceptional durability.
** Position Summary
** The Director of Quality – Manufacturing (Customer Focus) is responsible for driving product and process excellence across the organization with a strong emphasis on meeting customer expectations and enhancing satisfaction. This role leads quality assurance and control efforts in a manufacturing setting while ensuring that customer feedback, complaints, and quality requirements are systematically addressed and used to drive continuous improvement.

This leader will be a key advocate for the voice of the customer throughout the product lifecycle.
** Responsibilities
* ** Lead the development and execution of a customer-focused quality strategy across manufacturing operations.
* Build and lead a high-performing quality team across multiple sites; coach, mentor, and develop local quality managers and engineers.
* Foster a culture of accountability, transparency, and customer-centric quality throughout the organization.
* Serve as the primary liaison between the quality team and customers to resolve quality issues and ensure compliance with their specifications and expectations.
* Analyze customer complaints, returns, and satisfaction surveys to drive root cause analysis and continuous improvement initiatives.
* Develop and manage quality metrics that reflect both internal performance and customer experience (e.g., PPM, OTIF, NCR trends, customer scorecards).
* Lead Quality Reviews, Bowler chart reviews, and collaborate on product and process audits.
* Oversee audits and quality reviews with key customers and manage responses to corrective action requests (CARs).
* Work closely with Sales, Customer Service, Engineering, and Production to ensure product quality meets or exceeds customer requirements.
* Drive supplier quality programs to ensure purchased components meet quality and customer standards.
* Implement and maintain compliance with relevant quality certifications (e.g., ISO 9001, IATF 16949, AS9100).
* Identify systemic risks and develop mitigation plans to protect brand integrity and operational consistency.
* Champion data-driven decision-making using statistical analysis, SPC, Six Sigma, and/or Lean methodologies.
* Use Lean, Six Sigma, or similar methodologies to enhance product quality and reduce customer complaints.
* Evaluate and recommend new quality tools, automation, and digital platforms for modernizing quality operations.
** Personal Attributes and Experience
*** Bachelor’s degree in Engineering, Manufacturing, or a related technical field (Master’s degree a plus).
* 10+ years of experience in a manufacturing quality leadership role, with a strong track record of customer engagement.
* Deep understanding of customer quality requirements in manufacturing environments.
* Knowledge of quality systems and standards (e.g., ISO 9001, IATF 16949, AS9100).
* Experience with customer audits, scorecards, and continuous improvement based on customer feedback.
* Six Sigma certification (Black Belt preferred), CQE, or similar quality credentials.
* Strong leadership, interpersonal, and…