Customer Success Advisor

About Cvent:
Cvent is a leading meetings, events, and hospitality technology provider. Our comprehensive suite of solutions helps organizations plan, market, manage, and analyze their in-person, virtual, and hybrid events more efficiently. Our  Client Success  organization partners closely with customers to drive adoption, achieve measurable business outcomes, and realize long-term value from their investment in Cvent.
We are looking for a  Client Success Advisor  to join our team. In this role, you will manage a customer portfolio helping them successfully leverage Cvent to support their clients’ event programs while driving retention and growth.

What You Will Be Doing:
Understand customers’ event programs, business goals, and success measures to develop  actionable success plans .
Monitor account health, adoption, satisfaction, and renewal signals  to proactively address risks and uncover opportunities.
Lead  strategic business reviews and regular touchpoints  to demonstrate value, align on priorities, and strengthen partnerships.
Use  platform and event performance data  to recommend ways to improve outcomes and maximize ROI.
Partner with Account Management and Sales  to identify and execute expansion opportunities across products, use cases, and business units.
Coordinate cross-functional resources to support customers throughout their journey.
Represent the voice of the customer by sharing trends, feedback, and use cases that inform product, enablement, and go-to-market efforts.
Drive  customer engagement  through Cvent programs, community initiatives, and advocacy opportunities.
Contribute to scalable best practices by improving playbooks, sharing customer success stories, mentoring peers, and supporting cross-functional initiatives.

What You Need for This Role:
Bachelor’s degree or equivalent practical experience in a relevant field.
3+ years  in a customer‑facing role such as  Customer Success, Account Management, Consulting, or similar, ideally within SaaS , marketing technology, or events/hospitality.
Proven ability to  manage a portfolio of account s, prioritize time across customers with varying sizes and needs, and consistently meet or exceed performance targets.
Exceptional verbal and written communication skills, with the ability to simplify complex topics and tailor your message to executives and day‑to‑day users alike.
Strong analytical and problem‑solving skills, including comfort using data to tell a story, influence decisions, and shape recommendations.
Demonstrated customer‑centric mindset, high empathy, and a track record of building trusted, long‑term relationships.
Effective project and time management, with the ability to run multiple strategic initiatives, calls, and follow‑ups in parallel without dropping details.
Comfort operating in a fast‑paced, changing environment, embracing new processes, tools, and product capabilities as they roll out.
Tech‑savviness and willingness to learn complex SaaS solutions and internal systems such as Salesforce, Gainsight, Zoom/Teams, and analytics tools.

What you will need for the position:
Portfolio achieves strong retention and growth (GRR/NRR), with minimal preventable churn and clear expansion impact attributed to CSA collaboration.
Customers demonstrate healthy adoption and event performance, with improved usage metrics and positive trend lines across their Cvent program.
Customer feedback, CSAT/CLS results, and community participation reflect a high quality customer experience and strong advocacy for Cvent.
You are an engaged member of the CSA and broader Success community, contributing to documentation, initiatives, and peer learning while embracing change and driving continuous improvement.

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