Director – EPO Academic Practice & Solutioning

We're Hiring:
Director – EPO Academic Practice & Solutioning

Join MSM Unify and help shape the future of global higher education operations.
As MSM Unify continues to expand its Education Process Outsourcing (EPO) business, we are seeking an accomplished higher education leader to build and lead our Academic Practice & Solutioning function.

This is a unique opportunity for a senior academic operations, quality assurance, student services, registrar, admissions, or international education professional to influence how universities worldwide leverage AI-enabled service delivery while maintaining academic integrity, learner outcomes, and regulatory compliance.

About the Role
The Director – EPO Academic Practice & Solutioning will serve as the academic authority across MSM Unify's EPO portfolio, ensuring that all service lines align with international higher education standards, accreditation requirements, and institutional quality expectations.
You will partner directly with Vice Chancellors, Pro Vice-Chancellors, Registrars, Deans, Student Experience leaders, and academic governance teams to design scalable, high-quality operational models for universities across global markets.

Key Areas of Responsibility
✅ Academic leadership across 12 EPO service lines
✅ Higher education solution design and pre-sales support
✅ Academic quality assurance and compliance oversight
✅ Development of learning and certification frameworks for delivery teams
✅ Innovation in learner success, retention, student services, and digital academic operations
✅ Representation of MSM Unify at leading global education forums and conferences

Ideal Candidate

• 12–16 years of experience in international higher education, academic administration, student services, quality assurance, admissions, registry operations, or education outsourcing

• Strong understanding of global quality and accreditation frameworks (QAA, TEQSA, OfS, US Accreditation, AACSB, EQUIS, etc.)

• Experience leading large academic operations or quality teams

• Ability to engage credibly with senior university leadership and governance bodies

• Strong solutioning, consulting, and stakeholder management capabilities

Why Join MSM Unify?
MSM Unify's Education Process Outsourcing platform enables universities to reduce operational costs by 30–60%, improve service quality, scale efficiently, and leverage AI-first delivery models across academic and administrative functions.

This role offers the opportunity to shape a globally scalable education services model while working with institutions across multiple regions.

Location:

India (Global University Engagement)

If you have a passion for transforming higher education operations and delivering measurable impact for institutions worldwide, we'd love to hear from you.

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