Job Description & How to Apply Below
Position-L2 Support
Experience- 4 to 5 Years
Location
- Gurgaon
Notice-30 Days to 15 Days
Roles and Responsibilities
Job Description – L2 Support Engineer
The L2 Support Engineer is responsible for providing advanced technical support for
infrastructure, applications, and end-user computing environments by resolving incidents
escalated from Level 1 support teams. This role serves as a critical bridge between frontline
support and engineering teams, ensuring timely resolution of complex technical issues while
maintaining high levels of service availability and customer satisfaction. The L2 Support
Engineer leverages strong troubleshooting expertise, incident management processes, and
technical knowledge to diagnose issues, perform root cause analysis, and support the stability
and reliability of IT services.
Responsibilities
• Provide Tier 2 technical support for infrastructure, applications, and end-user systems,
resolving escalated incidents beyond Tier 1 capabilities.
• Diagnose and troubleshoot complex hardware, software, networking, and system issues
in a timely manner.
• Manage incident tickets through Service Now, ensuring proper categorization,
prioritization, documentation, and resolution within SLA targets.
• Perform root cause analysis on recurring issues and implement permanent fixes or
workarounds.
• Collaborate with Tier 3 engineering and application teams to resolve complex technical
problems.
• Maintain and update knowledge base articles and runbooks to improve first-contact
resolution rates.
• Support patching, upgrades, and change management activities for infrastructure
components.
• Participate in on-call rotation and support after-hours incidents as required.
Qualifications
• Knowledge of Windows/Linux operating systems, Active Directory, and network
fundamentals.
• Proficiency with ITSM tools such as Service Now for incident and change management.
• Strong troubleshooting and analytical skills across hardware, software, and networking
environments.
• Excellent communication skills and a customer-focused mindset.
If you will be interested please share your candidature
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×