Information Technology Support Engineer

Company Description  Ridvan Fasteners India Pvt Ltd is a manufacturing and distribution company specializing in fasteners and related industrial components. The organization focuses on delivering reliable, high-quality products to clients across diverse sectors, supporting both large-scale and specialized engineering needs. Ridvan Fasteners emphasizes operational efficiency, process reliability, and strong customer relationships. Team members collaborate in a dynamic environment that values technical expertise, continuous improvement, and practical problem-solving.

Role Description  The Information Technology Support Engineer is a full-time, on-site role based in Gurugram. This role is responsible for providing first- and second-level technical support to internal users, handling hardware and software issues, and ensuring minimal downtime for IT systems. Day-to-day activities include diagnosing and resolving technical problems, managing user accounts and permissions, monitoring system performance, and supporting network and workstation configurations.

The engineer will also respond to help desk tickets, maintain documentation of incidents and resolutions, and assist with routine system administration tasks such as updates, backups, and security checks. Collaboration with other departments to understand technology needs and implement best practices is an important aspect of this role.
Qualifications
Candidates should possess strong skills in Technical Support and Help Desk Support for end users.
Candidates should possess solid knowledge of Information Technology fundamentals and infrastructure.
Candidates should possess proven Troubleshooting abilities for hardware, software, and network issues.
Candidates should possess experience in System Administration, including user management and routine maintenance.
Relevant diploma or degree in Computer Science, Information Technology, or a related field