Product Designer

Company Description

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives.

We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values.

Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

Product design at Taylor and Francis is a creative and strategic discipline that shapes our platforms and user experiences. As a Product Designer reporting to the Head of Product Design, you'll own end-to-end design from problem discovery to production-ready solutions serving millions of users, working as a genuine partner to Product Managers and customers. This role goes beyond traditional UX design, you'll bring product thinking to design and design thinking to product, understanding both why and how something should be built.

You'll actively use research, data, and direct customer contact throughout your design process, while holding the design bar for your domain with confidence and craft.

You are a participant in discovery not a recipient of its outputs. You will help define what problem is worth solving and shape how the team investigates it.

• Engage directly with customers and users conducting your own qualitative research, synthesising behavioural signals, and bringing a designer's eye to what people need versus what they say they want.
• Partner with the UX Researcher to design research studies and translate findings into design implications not just observations.
• Contribute to problem framing and opportunity definition alongside the Product Managers, using design tools journey maps, service blueprints, experience principles to make abstract problems concrete and actionable.
• Identify the moments in the user journey that matter most and advocate for the design investment that those moments deserve.
• Bring a point of view to prioritisation conversations, not just on what would be best to design, but on what the user cost of not designing it well would be.

You hold the standard for design quality. From early exploration to final delivery, everything that ships should reflect considered, intentional design.

• Lead the design process end-to-end from rough conceptual sketches through wireframes, interaction design, and high-fidelity production-ready output.
• Generate multiple design directions for significant problems before converging resisting the pull toward the first adequate solution and exploring the space with genuine creative curiosity.
• Design interactions that are not just usable but genuinely well-considered attending to the detail of motion, feedback, state, error handling, and edge cases that separate good design from great design.
• Build and test prototypes at the fidelity the question demands low fidelity to test concepts quickly, high-fidelity to validate the details before build.
• Work with the product team to understand the full range of scenarios, edge cases, and business rules that your designs need to accommodate ensuring nothing is left to interpretation in engineering.

Strong design at T&F is built on genuine user…