Computing Support Analyst | Science and Technology Facilities Council

Computing Support Analyst Job in UK 2025 | Science and Technology Facilities Council

The Science and Technology Facilities Council (STFC) invites you to apply for the role of Computing Support Analyst. This position offers a chance to be part of a dynamic team in a world-class research environment.

As a Computing Support Analyst, you’ll play a critical role in providing IT assistance to our staff. You will support users in person, over the phone, and via email when they face everyday IT challenges. This role emphasizes a balanced work-life dynamic, allowing for flexible working arrangements.

STFC, a part of UK Research and Innovation, operates RAL Space, which has over 60 years of expertise in space programs. Our mission is to advance our understanding of space and improve the quality of life through innovative research and technology. RAL Space is recognized as the UK’s national space laboratory, collaborating with both industry and academia to strengthen the UK space community.

As a Computing Support Analyst, your duties will include:

• First-Line Support
  :
  Assist users, helping resolve various IT issues.
• Project Involvement
  :
  Engage in new and ongoing IT projects for system enhancements.
• Troubleshooting
  :
  Use our ticketing system to investigate software, hardware, and network problems.
• Hardware Management
  :
  Install and upgrade PCs and laptops during refresh activities.
• Onboarding Support
  :
  Help new employees get set up and ready to work from their first day.
• General IT Assistance
  :
  Support users across Windows, Mac, mobile devices, and printers.
• Documentation
  :
  Document solutions and procedures to improve team knowledge.
• Issue Escalation
  :
  Refer complex problems to senior technicians or specialists as necessary.
• Collaborative Work
  :
  Work independently and as part of a team to ensure a secure IT environment.

To qualify for this role, you should meet the following criteria:

• Educational Background
  :
  Five GCSE passes at Grade C/4 or above, including Maths, English, and a STEM subject.
• Communication Skills
  :
  Demonstrated excellent communication abilities in your CV and cover letter.
• Computing Enthusiasm
  :
  Showcase knowledge or interest in computing through past projects or experiences.
• Technical Know-How
  :
  Familiarity with PC and Mac computer hardware.
• Microsoft Proficiency
  :
  Proven knowledge of Microsoft Desktop Products.
• Support Capability
  :
  Ability to provide both in-person and remote support effectively.

If you are passionate about technology and eager to contribute to groundbreaking research, this position is for you. Joining STFC means becoming part of a community that values exploration, learning, and collaboration. Apply today to embark on an exciting career journey with us!