Document Specialist

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non‑performing mortgage loans. Our mission is to treat each loan as a homeowner, not just a number, and to serve our customers with empathy and expertise.

This document specialist will report to the AVP of Document Management and will be responsible for processing loan documents, ensuring accuracy, completeness, and compliance with established procedures. The role collaborates with internal teams to organize, catalog, and maintain documents, supporting efficient workflows and timely retrieval when needed. The specialist must have a high attention to detail, strong communication skills, and the ability to work effectively in a collaborative environment.

The position also includes contributing toward identifying and recommending process improvements that positively impact document‑management operations.

• Bachelor’s degree in Business or related field (or equivalent experience) required
• 1+ years of experience in mortgage document management roles
• 1+ years of experience in mortgage servicing
• Experience working in a fast‑paced environment
• Strong customer‑service skills
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Strong verbal and written communication skills
• Strong interpersonal skills
• Analytical and problem‑solving abilities
• Solid decision‑making skills with good judgment
• Strong time‑management skills
• Ability to thrive in a dynamic, fast‑paced setting
• Results orientation and compliance orientation
• Flexible, open to change, and quick learner
• Collaborative work style
• Self‑directed, proactive question‑asking, issue surfacing
• Professional maturity and integrity, with the ability to protect confidential data

• Medical, Dental, and Vision Insurance
• Company‑paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401(k) program with employer matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program

• Range: $19.85 – $22.58 per hour
• Eligible for annual discretionary bonus

The Fay‑Constructive Foundation supports education, poverty reduction, and support for military service members and first responders through employee donations.

At Fay, we celebrate diversity and believe the best ideas arise from varied backgrounds, experiences, and perspectives. All employees feel valued, respected, and included, with equal opportunity for success.

Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify. For more information, go to (Use the "Apply for this Job" box below)..

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